Tom PortaChristopher Hudson
If your kid has suddenly started talking back, rolling her eyes and copping an attitude, as annoying and difficult as it is to deal with, disrespectful behavior is actually a normal part of adolescence. In fact, if it shows up all of a sudden, it probably is just adolescence—y...
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It’s not uncommon for younger children to engage in this type of behavior at various points in their development and in a variety of settings. However, when it becomes very frequent or seems to be their consistent way of reacting to something they don’t like, it’s time to...
How to Deal with an Impatient Customer So you, as an advisor, need to be prepared, andSteve Shellabear, the Managing Director ofdancing lion, suggests:“Adjust your pacing and vocal tone so that you are being more direct, which means that you are more likely to develop rapport with them...
It is tricky to handle conversations with demanding customers. In these situations, it is difficult for advisors to know which course of action to take. Fortunately, there are acronyms designed to help advisors deal with challenging customers. They stick in the advisor’s mind and offer a framew...
2. Diversifying your business to deal with the effects of economic uncertainty There are few products that will forever maintain their appeal to a global audience. But with the dramatic rise and fall of trends, once popular products eventually lose their value. Ask any business owner ...
More specifically, it states that when a particular behaviour (i.e. studying) is followed by a pleasant outcome, we are more likely to repeat the behaviour in order to repeat that reward - also known as positive reinforcement. You can use this positive reinforcement while studying, by ...
How the Community Schemes Ombud Service can help you deal with ‘nuisance behaviour’: Section 39 of the Community Schemes Ombud Service Act provides for an adjudicator to help control “nuisance behavior” by ordering a person to act, or refrain from ac
“Be sure to plan out the conversation before you have it, and make sure it’s centred on the individual: don’t make it about you. After the conversation, assess if the employee’s behaviour was acceptable or not. If you’re happy with how the conversation went, you then need to ...