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Bryan Hancock:We presume, based on our experience and what we’re seeing in the research, that most people are coming back into the office because they’re being asked, formally or informally, to be there more often. Subscribe to theMcKinsey Talks Talentpodcast ...
Since Dean Scott Beardsley left a global leadership position with McKinsey & Company to take the helm of the University of Virginia (UVA) Darden School of Business in 2015, he has invigorated the entire institution, raising hundreds of millions of dollars for scholarships and new endowed professori...
Locking in the best deal on products and services is so important to most Americans that they’re willing to adjust their shopping habits to achieve it. McKinsey research found that 76% of U.S. consumers changed the type or quantity of their purchases for better va...
For more on this topic, readDeliberate Calmand see an interview with the authors, “How to learn and lead calmly through volatile times,” the blog post “Why your team should practice deliberate calm,” the podcast “When things get rocky, practice deliberate calm,” the...
Learn about the 4 CSAT metrics that matter the most to improving your customer experience! Download our free template to start capturing these metrics.
AsMcKinsey puts it: 71% of consumers expect companies to deliverpersonalized interactions. And 76% get frustrated when this doesn’t happen. But what does a personal approach to good customer service mean? While you shouldn’t expect an in-store representative to be clairvoyant in knowing people...
According toMcKinsey, organizations that leverage customer behavior insights are more likely to outperform their competitors by an incredible85%growth in sales and over25%in gross margins. The numbers are so promising that they don’t even need an explanation. ...
How to Design a Product in 5 StepsThe quality of design is about more than offering a visually-appealing interface; it has a direct impact on the product’s commercial success. According to McKinsey & Company, using design thinking methods leads to a 35% increase in revenue. It also ...
million10, making it the world’s fourth most populous country, behind China, India and the US. Having grown five-fold over the last five years, its e-commerce market is booming and has grown into the ninth largest sector in the world, according to a recent McKinsey & Company research...