Everyone experiences loss and grief differently, and you should encourage the bereaved to have their unique experience of the loss. A better way to express your empathy might be, “If you want to talk about how you are feeling, know that I am here for you.” "S/he is in a better ...
It was the Fall of 2011 and I began to cry as I was reading Brene Brown’s bookI thought it was just me. I discovered that at age 42 I was unable to express empathy. This came as a huge shock. In this post you will learn the common empathy traps that we tend to fall in. Onc...
Empathy is understanding another person's feelings or situation and imagining what it might be like to experience these things yourself. Phrases such as 'being in another's shoes', 'seeing things through their eyes', 'imagining their frame of reference', or similar all suggest empathy. How do...
By regularly reading, engaging in stimulating conversations, and seeking out new learning opportunities, you will continuously expand your range of words and phrases. This will enable you to articulate your thoughts and feelings with greater precision and nuance. Ultimately, mastering self-ex...
Expressing Concern or Sympathy: "Dear" can also be used to express concern, sympathy, or empathy, particularly in times of distress or sorrow. For example, "Dear friend, I am so sorry for your loss" conveys heartfelt condolences. Choosing the Right Words: The key to using ...
What's a Reliably Constructive Way to Express Your Feelings? Sharing feelings effectively often begins with two simple words: “I feel…” Then, fill in the blank with a "feeling word"—that is, a word such as confused, delighted, or exhausted. If you’re having trouble identifying t...
While reflecting back the words that customers use to express emotion can be a great way to build on this customer service skill, there are lots of other ways to help convey empathy over the phone. For example, using lots personal pronouns – such as “I” and “you” – helps convey...
The main elements of a good speechHow to structure a good speechHow to write a good speechTools for writing a great speech5 tips for writing a speechHow to ghostwrite a great speech for someone elseGive your best speech yetWhether in a work meeting or at an investor panel, you might ...
Plus, restating what they feel you did wrong in their own words demonstrates empathy. If you have to, you should pull CRM conversations to better remember exactly what took place. Example: "It sounds like your biggest concern is that you lost access to your account. Our systems were down ...
Show empathy and support Express gratitude and say thank you 1. Recognize hard work Recognition shows people you see their great work and don’t take their contributions for granted. Recognition can come in many forms like annual bonuses, team retreats, and fancy dinners.Bordiogives employee...