they shouldn't read the phrases to customers. Rather, they can put their own spin on the scripts to use language that feels and sounds natural. Then, when the need arises, they
WarmingUpTextWordsandPhrasesLanguagepointsExercises 23 4 5 WarmingUp Testyouremotionalintelligence(EQ)Researchsuggeststhataperson'semotionalintelligence(EQ)mightbeagreaterpredictorofsuccessthanhisorherintellectualintelligence(IQ),despiteanassumptionthatpeoplewithhighIQswillnaturallyaccomplishmoreinlife.Emotionalintelligence...
In other words, empathy is the ability to understand others, sense their emotions, and relate to their feelings and experiences. All this, without even the slightest bit of judgment. However, explicitly mentioning empathy on your resume is not something we advise you to do. Due to the fact...
A:I understand, yes I see, Of course, and then phrases like, that must be very difficult, for showingempathy. 查看更多回答 "Empathy"有關的其他問題 Q:"When you want to showempathyto someone, you can say 'I know how you feel'." ...
Furthermore, using phrases that show you understand the context of their feelings enhances your ability to demonstrate 《体谅人的英语》. For example, if someone is sharing their stress about a work deadline, you might say, "I know how demanding deadlines can be, and the...
Alongside using customer service skills with angry customers, take some advice from our article:The Right Words and Phrases to Say to an Angry Customer ★★★ Which Other Skills Are Crucial for Delivering Good Customer Service? While empathy, active listening and knowledge are arguably the most i...
The Top 25 Positive Words and Phrases for Customer Service The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template – FREE Download The Phonetic Alphabet and How it Improves Customer Service Popular in Category AER Statements for Customer Service ...
Practice Use at least 3 showing phrases and the empathy and kindness vocabulary you have learned to continue the piece of writing below. Add between 50-75 words in the space below to continue the story. Your writing should use at least five items from the vocabulary chart. Complete this ...
Phrases like "I can see how that must have been incredibly difficult," or "I hear your frustration," go beyond simple agreement and demonstrate a conscious effort to understand the emotional impact of the situation on the speaker. Beyond verbal communication, the structure o...
When a colleague opens up to you, Harvard Business Review article suggests responding with phrases like, “That sounds really tough. Would you want to share more information with me so I can understand more about where you’re coming from and how I may be able to support you?” With this...