A quick video call at the beginning of the day or an online video that can be watched at leisure is often all it takes. Above all, don’t forget to celebrate agents who do well and encourage peer mentoring so everyone is inspired to succeed. Give gamification a modern twist and make te...
10) Encourage team collaboration Establish an environment for your staff so that they can offer peer-to-peer feedback to each other. This promotes engagement and communication and helps them learn from other team members. Keep the feedbacks motivational and constructive. The more ...
Have good lighting, office chairs, desks, and places to rest. Consider doing lunch-and-learns with a corporate nutritionist. Revamp the snacks and include healthy alternatives to the typical chips and sodas. Encourage a healthy community at work, where people don’t feel alone. Create a ...
Employees crave feedback, and it influences their level of engagement. Start by scheduling check-ins for each employee with their manager, then encourage middle management to establish regular review sessions with their team as an ongoing initiative to improve employee engagement. While it may be ...
24. Encourage Staff to Dress Smartly Even though customers rarely come face to face with call centre staff, it is important for them to act and look professional at all times. All our staff must dress smartly. Putting on smart clothes for work puts you in a professional mindset, which can...
Organizations must create benefits packages and company cultures that support and encourage employee well-being to not only stay competitive with other employers but also give their team members the tools to succeed. When your staffers are physically and mentally healthy, they have more energy to ...
When people see that their managers value their input and are committed to taking action on results, they are more likely to participate in the employee survey process. Incentives and Recognition: Offer incentives or recognition to encourage participation. Publicly acknowledge and appreciate departments ...
Making the life of the employees better and easier will improve the health of the organization. Theperks and benefitsare means to show employees are valuable to an organization. 8. Encourage gifts and certificates: Encourage the subject of providing certificates for different criteria such as full ...
Set a goal as a team to put aside time for professional development, encourage employees to join or start a book club or watchlist (we have a #watchlist channel on Slack where we come together to share our favourites). Remember that all-important question at the start of every one-to-one...
employees and your current staff is crucial to identifying trends. Hold exit interviews for employees who have given their notice to find out why they're leaving. You're likely to discover gaps you can fill. Also, encourage feedback from your current staff to learn where to focus yo...