With mounting customer expectation for excellent service, frontline service employees' prosocial service behavior is of great importance since it helps enhance customers' perceived service quality, which is cri
There are many reasons why people engage in prosocial behavior, and in general, gender and culture don't make a difference in whether people help, but how they help others. Women are more likely to help in a nurturing way, and men are more likely to help in a chivalrous way. In additi...
Modeling the behavior you want to see in your kids means watching your language, too. Be mindful of what you say and how you speak about others. For example, it is super easy to insult another driver in traffic or call a celebrity or politician an unkind word. But with little ears pick...
Acknowledgements We wish to thank Sam Bowles, Ernst Fehr and Jan Potters for their extremely useful discussions, suggestions and encourage- ment in this project. We benefited from comments and suggestions by Simon Gaechter, Theo Offermann, Urs Fischbacher, Michele Bernasconi, Oriana Bandiera, John ...
prosocial behaviorwarm glowprospect theoryA fundamental puzzle in the social and natural sciences is why humans, in contrast to other animals, routinely help strangers at substantial personal cost. CurrKang, PollyDaniels, DavidSchweitzer, Maurice E....
How is our behavior affected by the presence of others? How can deindividuation happen in an anonymous way? What are behavioral traits? How does positive reinforcement encourage a behavior to be repeated? How do you use positive reinforcement to improve attitude and behavior?
2015). During the crisis response phase, leaders interact with organizational staff through the provision of timely, useful, and reliable information, encourage a culture of knowledge exchange or create a work atmosphere that promotes access to information and resources to enhance performance (Awan & ...
“I would try to position myself closer to the student so he or she knows that I am paying attention to what he or she says and does.” Others would advocate peer resolution, encouraging the perpetrator to befriend the victim: “I would try to encourage them to let the bullied child ...
Motivational approaches try to package or frame information in ways that increase the effectiveness of information being delivered to encourage sustained engagement. These can be applied to inspiring behavior change in line with fairness and transparency values in the service of trustworthy AI technology....
Prosocial behaviorGender differenceMasculinityEmergingAdulthood•Scholars argue that current measures do not capture all of men's helping behaviors.•We validated a new, multidimensional measure of prosocial behavior on two samples.•The new measure includes actions that are instrumental as well as ...