In this lesson, you can learn how to give and respond to feedback in a professional environment. 在本课程中,你将要学习如何在职场环境中给出和回复反馈。 You'll see different ways to give positive or negative feedback, and how to give negative feedback in a more direct or indirect way. 你...
Describe the situation & the impact When giving constructive feedback, ensure you’re describing the situation, the impact, and guiding them toward finding a solution. You must also encourage the other person to engage and share their perspective. When sharing positive feedback, always clarify the...
Step 2: Describe how data was collected. There are different ways to gather customer feedback. Describe the method you used and the details of your sample. If you createdcustomer satisfaction surveys, specify how they were delivered to customers: v...
Now that we understand the importance of feedback and when to provide it, let's dive into the heart of the matter: how to give feedback effectively. The approach you take can mean the difference between feedback that motivates and inspires, and feedback that falls flat or, worse, demotiva...
Which of the following words would you use to describe our product? (Multiple choice) How satisfied are you with the product? (Likert scale or rating scale) What difficulty did you face while using the product? Please specify. (Free-text) ...
Can items be exchanged?If you offer exchanges, describe how these are handled differently from returns, if at all. Are return shipping methods specified?Inform customers if they must use a specific shipping service or purchase tracking options. ...
1. You need to be prepared and know exactly why it is important Firstly, you need to be prepared. Have very clear in your mind what it is you want to cover, why it’s important and how things will improve as a result. Once you feel confident that you can clearly describe what you...
Describe how you last…. Show me how…. What are all the tools that you use to…. Use body language and silence When usingLive Conversation, you have the ability to turn on both your camera and the participant’s. Watch what they are doing and react to them appropriately. If they lo...
Mention contributions and describe gratefulness Through experience, I know that it is essential to handle resignations gracefully. Once, a new hire who was also a promising candidate sent her resignation through the mail, citing conflicts of passion. ...
Good feedback should take the form of honest and data-driven observations.Be specificand objective—make an effort to describe behaviors and situations neutrally, without making value judgements. In particular,don’t make any personal statementsabout your boss’s character!