How to Create an Internal Knowledge Base That Works for Your Business It may seem like all you need to do is find a convenient digital location to store your corporate knowledge. However, building an internal knowledge base is a strategic process that involves several steps. Follow the protocol...
In this blog, we will explore the benefits of creating an internal knowledge base, the essential elements it should include, and the topinternal knowledge base software toolsavailable to help you build and maintain an effective knowledge repository. Let’s get started! What Is an Internal Knowled...
An internal wiki is a centralized database of knowledge that serves as a type of intranet for your organization - Learn more in this guide.
There are countless ways to implement a knowledge base on your site. The trick is to break it down into actionable steps. As you build, consider the user experience (UX) andcustomer journeyyou want to create and the features you’ll need to make it happen. Here are seven steps to help ...
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Make sure your knowledge base topics fit with how you want your brand to be seen and what your business aims to achieve. Prioritize topics that not only address frequent customer problems but also enhance the user experience and reflect your brand's strengths. This way, you create a targeted...
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First, ask yourself: Who are your stakeholders? Do you want to create a public knowledge base available to everyone or an internal knowledge base for your employees that may contain some sensitive information? DoorDash divided its knowledge base into three categories: ...
As we’ve just seen, external knowledge bases give customer support agents more time to manage customer inquiries. But it’s not just your customer service team that could see higher employee satisfaction—with an internal knowledge base, you might see employee satisfaction rising across the board...
While SharePoint may not immediately spring to mind as the go-to solution for a knowledge base, its role in the Microsoft 365 ecosystem offers compelling advantages. Often perceived primarily as anintranet platform, SharePoint, in reality, harbors untapped potential for knowledge management. Especiall...