Whether it’s for customer support or creating internal SOPs, knowledge base software can help here. After diving deep into the web, we picked out 9 standout knowledge base software, both free and premium options. Which will offer you necessary and advanced functionality (like AI chatbot ✨)...
This is where knowledge base software comes into play. Creating a knowledge base can enhance internal knowledge sharing among your team. It also helps your customers by providing instant access to the information they need. As a result, boosting internal efficiency and customer satisfaction becomes a...
9.Confluence– Best internal knowledge base software for SaaS companies Confluence is the knowledge offering from Atlassian, the company primarily known for its project management software, Jira. As far as look and feel, Confluence feels a lot like Notion, though perhaps with a little more structur...
all depending on your preferences. Also, unlike some of the other open source choices on this list that are more suited towards creating a customer-facing knowledge base, PHPKB is well suited for creating aninternal knowledge base.
In essence, an internal knowledge base not only acts as a library housing databases, documents, procedures, files, and business policies but also empowers employees to independently search within the knowledge base, retrieving relevant files or information. ...
Get advanced analytics about each team in your internal knowledge base Brand your knowledge base articles any way you want Interactive troubleshooting content based on multiple questions Advanced real-time collaboration, including the ability to copy-paste from MS Word ...
Multiple front and internal page layouts Pricing plans Best for:An RTL-friendly knowledge base and support forum website. Price:$75 12.Discy Discy is a spectacular question-and-answer WordPress theme that allows you to create a Quora-like website. With Discy, you can create niche or generic...
Multiple front and internal page layouts Pricing plans Best for:An RTL-friendly knowledge base and support forum website. Price:$75 12.Discy Discy is a spectacular question-and-answer WordPress theme that allows you to create a Quora-like website. With Discy, you can create niche or generic...
Follow these steps to create a free knowledge base: Determine if you need an internal knowledge base, external knowledge base, or both. Some free software providers may only provide one type. Identify your must-have features. Free software has more limitations than paid software, and there are...
Internal Wiki vs. Internal Knowledge Base The wiki structure has been around since the first wiki site was built in 1995 — and it shows. In contrast,knowledge base softwarehas developed into powerful tools that cover a wealth of knowledge capture and information management — both internal and ...