As withother elements of incident response planning, an organization should develop its crisis communications plan in a calm period to enable sound decision-making. Attempting to make good choices on the fly, while in the high-pressure environment surrounding a security incident, is a recipe for ...
Playbooks are a key component of DevOps, IT Ops incident management, and cybersecurity. Here’s how to build an effective incident response playbook.
A company-wide playbook is a general overview of the company, its leadership team, and its vision, mission, and values. It’s typically aimed at employees, partners, and customers during onboarding to bring everyone up to speed on standard ope...
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Craft Your Messaging: Create a clear, compelling message that speaks directly to your audience’s needs. Choose the Right Outreach Tactics: Use the right methods to ensure your message reaches the people who need to hear it. Leverage Technology for Greater Reach and Engagement: Use technology to...
Pull it all together to create your comms plan (20 min) Use the table you created as pre-work to start building out a communications plan: Daily Weekly Fortnightly Monthly Quarterly Yearly Ad hoc For each frequency, write down the audience you'll communicate with, the channels you'll use...
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Define these responsibilities ahead of time and create an agreed-upon responsibility assignment matrix. Doing this formally, collectively, collaboratively and in writing is beneficial. Keep in mind that some time may elapse between when you prepare the plan andwhen it's used as the playbook for...
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Shared Inbox Management: A Playbook for Customer & Client Facing Teams Welcome! If youre looking to learn about shared inboxes, youve come to the right place. Whether youre wondering what a shared inbox is and why youd use one, seeking best practices to make the most of your existing shar...