The short answer is yes, you can create a ticketing system using Jira. Both of their products are set up to create, organize, and manage tickets. The main question you really need to ask when deciding how to create the ticketing system is where the requests are coming from. Realistically,...
To use 'Capture for JIRA' in browser, you have to install the browser extension that is available at Chrome Store https://chrome.google.com/webstore/detail/capture-for-jira/mmmjimhmoodbiejkjgcecaoibmochpnj Then you can log-in by specifying your JIRA URL, login and password. Since this i...
We leave Closed tickets editable so people can add comments to them as most of our JIRA tickets are used as reference information that engineers search and use. the background is that asking people to re-open add comment and re-close the tickets seemed like a lot to ask so we allowed ...
Jira Automation: Parent issue should be closed when all sub-tasks and linked issue close How to lock Jira issues based on workflow status Still need help? The Atlassian Community is here for you. Ask the communityPlatform Notice: Cloud and Data Center - This arti...
This article explains how to create a rule that will set a user picker field to the user that triggered the automation. Example of use case: when a ticket is cloned in Jira, all the system fields (including the reporter field) are set to the same ...
Jira Service Management High-velocity service delivery Confluence Knowledge, all in one place See all products How to improve your IT support workflow Get it free Learn more How to run IT support the DevOps way BringingDevOpsprinciples into your IT service and engineering teams is proven to dram...
It will close stuff for you, so you don't have to.^Z $ disownNow it's not your problem anymore. Process will close automatically upon next reboot/shutdown.The Product Manager wayCredit: @mqchenCreate new Jira issue. Set priority to A - Critical. Assign to random team member....
Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.
A highly scalable solution will be able to meet your growing needs. Otherwise, your team will have to switch to another tool that can lead to further training, data transfer, and other complexities. Go for a tool that offers an Enterprise plan with advanced features and unlimited ticket creati...
For example, the team built a workflow that summarizes Slack messages, transforms that summary into a Jira ticket, then adds it to the next planned sprint. Create summaries of Slack messages and add them to Jira as a ticket for sprints Try it Slack, OpenAI (GPT-4, DALL-E, Whisper),...