(RADIUS) NPS Server and Certificate [DNS] Answer based on source IP address [Error ID 4] Microsoft-Windows Security Kerberos [Forum FAQ] How to Create and Delete User Profile Disk [Hot issue] Windows devices may fail to boot after installing October 10 version of KB4041676 or KB4041691 that...
6 A’s: Following the same line as the SMART criteria, the 6 A’s method also works as a checklist to pick the right indicators. According to these criteria, your KPIs should be aligned, attainable, acute, accurate, actionable, and alive. In other words, you should choose indicators alig...
Leadership: They want to receive presentations explaining the changes in the NPS over time. They’ll also want to know your plans for responding to recent customer feedback, be updated on new learnings about your customers, and see the competitive NPS. ...
The informal “fill in your friend’s name” scheme, using just a card or piece of paper, can be a bit of a turn-off. Customers aren’t actually sure what a business is going to do with their information or whether the information will be secure. They don’t want to add their frie...
Free eBook: Understanding AI - Your real-world CX playbook Download now Related resources Customer Feedback Social Media Feedback 8 min read Customer Feedback Voice of Customer 23 min read Customer Feedback Customer Feedback 30 min read
In the grand scheme of things, Zoom’s security vulnerability wasn’t as catastrophic as it could have been. Zoom genuinely had its customers’ interests in mind when it made the decision to install local web servers on customers’ Macs. But even well-intentioned decisions can have unintended ...
Commonly, this kind of ‘refer a friend’ scheme aims to get people to sign up for subscription-based services – where the referrer gets some money off alongside new customers – but it can also be aimed at one-off purchases. You’ll often find the latter exemplified by YouTubers of po...
This includes your logo, color scheme, messaging, and other visuals. Your customers can get to know the real you and align their perceptions with your own. Improve your brand proposition People need to know what your brand stands for and what makes it unique compared to others. Work on ...
Once he shifts to NPS, the employee will have a one-time chance to return to the EPF fold. In EPF, 24% of an employee’s salary is diverted to the EPF as a mandatory retirement saving scheme.There is no clarity on how the amount mandatorily deducted from the employer’s contribution ...
In the grand scheme of things, Zoom’s security vulnerability wasn’t as catastrophic as it could have been. Zoom genuinely had its customers’ interests in mind when it made the decision to install local web servers on customers’ Macs. But even well-intentioned decisions can have unintended ...