How to calculate customer satisfaction Formula: (happy customers / total customers) × 100 Example: 45 satisfied customers 50 total surveys Calculation: (45/50) × 100 = 90% satisfaction rate Sales metrics Sales metrics illustrate your direct contribution to revenue and profitability, showcasing your...
To make an online contribution, the NPS subscriber is required to go to theeNPSwebsite and click on theContributionbutton as shown in image below. Contribution to NPS using eNPS Authentication for Contribution to NPS using eNPS Once the link is accessed, a form will be displayed wherein your ...
How to Choose the Right Customer Experience Platform Ever since the early days of my career, I constantly thought about how I could quantify my actions to demonstrate my contribution and better collaborate with others in my organization. That mentality helped me consult better with...
How to Choose the Right Customer Experience Platform Ever since the early days of my career, I constantly thought about how I could quantify my actions to demonstrate my contribution and better collaborate with others in my organization. That mentality ...
However, if you’ve invested through ET Money, you can generate a Capital Gains Statement that automates these computations. The statement segregates your short- and long-term capital gains automatically so you don’t have to compute them manually. Investors also find it difficult to compute tax...
My heart raced like I had come this close to falling off a cliff. In hindsight, my reaction was a little (very) dramatic. But I was an overachiever, and at the time, a "B" felt like the end of my academic career. Sell more and keep your customers happy Automate your eCommerce We...
Determine current values of mutual fund/stock holdings, PPF, EPF/NPS, FDs etc. and add them all up. What is the retirement corpus worth today? If you were to retire today, what number of years can you be financially independent? If this number is equal to the number of years you ...
A multinational machine tool builder with a fragmented installed base, low aftermarket ticket per unit, and a lean inside-sales aftermarket team sought to create a sales campaign at scale. The company built a low-cost digital stack to automate the sales outreach using mostly of...
Describe how field service engineers (FSEs) play a dynamic role in their company and explain their value contribution. The reality today is that FSEs are brand ambassadors for their company; this should be highlighted and championed to attract those FSEs interested in the soft skills of the ...
How to Choose the Right Customer Experience Platform Ever since the early days of my career, I constantly thought about how I could quantify my actions to demonstrate my contribution and better collaborate with others in my organization. That mentality helped ...