One can make online contributions to NPS account using eNPS. The National Pension System (NPS) allows its subscribers to open NPS Tier I and Tier II accounts online through the eNPS. Subscribers who have also not opened accounts online can also make contributions to NPS online, using the e-N...
Very well intended people must have struggled mightily about what to do. I’m not sure, but the large inventory of Yosemite T-shirts and coffee mugs may have influenced the final decision. If you happen to be on the Yosemite National Park official website and search for “the killers” or...
“The PR industry’s focus on measurement and analytics is helping to improve its value and reputation. It is enabling us to recruit and retain talent. The use of dinosaur metrics continues to decline,” said Francis Ingham, Director General, PRCA and CEO, ICCO. Why should you measure PR?
Customers' journey is no longer linear. They use multiple channels to interact with the business. So to craft a trulyomnichannel experience, you need to optimize all the mediums and transition points. It means your customers should be able to seamlessly switch channels in the middle of their ...
We recommend that every NPS survey has follow-up questions, to determine drivers. With that in mind, we'll also walk you through how to calculate driver contribution to the overall score. Key Takeaways Net Promoter is calculated like this: % of Promoters - % of Detractors. NPS is a simpl...
It’s crucial that all team members are aware of the overall objectives that the company has set so that contribution to success can come from all departments. KPI management best practices Monitoring your performance as a business is critical, but knowing how to do that isn’t always intuitive...
Switching your EPF contribution to NPS scheme is basically trading in an investment with assured returns, for investments with varying exposure and returns (but you also get an additional tax exemption with NPS).While the return on EPF savings this year is expected to be around 8.5%, the NPS...
You want to increase this number by making your customers happier (and therefore more invested in your brand). CLV = (customer's annual profit contribution x average years as customer) – initial acquisition cost Churn rate: Churn rate tells you the speed at which you're losing customers, ...
It started by involving hundreds of people across the business to define the behaviors expected from everyone (for example, challenge the status quo). A new career model rewarding craftsmanship and contribution instead of hierarchical roles were...
6. NPS survey The NPS survey widget lets you keep an eye on your NPS score, to give you an idea of howcustomer satisfactionand loyalty are trending and whether improvements to your site are making a difference. The breakdown of the score is also available at a glance, so you always know...