Richter D. How to de-escalate a risk situation to avoid the use of coercion. In: Kallert T, Mezzich J, Monahan J, editors. Coercive treatment in psychiatry: clinical, legal and ethical aspects. West Sussex: Wiley-Blackwell; 2011. p. 57-80....
doi:10.2139/ssrn.3256009Trade WarsChinaUnited StatesCanadaUSMCAChina appears to have been surprised by the sharp escalation of its rivalry with the United States into a full-blown trade war – and also to have initially mis-Social Science Electronic Publishing...
Behavioral interview questions, such as: How do you handle stress and pressure at work? can be difficult, even for very experienced job applicants. Use the tips below to narrate how you handle stressful situations: 1. Describe a Stressful Situation You’ve Encountered Use the STAR method to pr...
Sometimes when people are having a miserable day, they're unkind as a way to bring you down to their level — don't fall for it. There are things you can do that will keep the rudeness from getting out of hand and you may even be able to turn around their abruptness. You don't ...
By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to a claim. Here's how to escalate a dispute t...
This one is so important that I have to mention it three times. Sometimes the only way to deescalate a situation is tocompromise. If you notice that you are both heading for inferno, then look for any opportunity to compromise. With this tactic, you will both calm down. ...
If you’re in a situation where you need more time to offer a solution, be sure to provide your contact information and give the customer a timeline for when you’ll follow up with them. Pro tip: Send a customer satisfaction survey shortly after you address the complaint to obtain data ...
Whether you're frontline, managing a team, or focusing on company-wide improvement, these customer service tips ensure you stay competitive.
You might think you're letting your team down by escalating an issue, but doing nothing can be costly. Here's how to do escalate issues effectively.
“Would you be interested in store credit instead?” De-escalate: If they persist, explain you need to follow company guidelines and offer to escalate the situation to a supervisor. 3. The indecisive customer Indecisive customers struggle to make decisions or provide clear instructions. They might...