Learning to de-escalate is a little bit of art, science, and social diplomacy, and it begins with you. We say that because we cannot assume the other person will seek to do so; nor can we assume they have the skill set and the will to do so. De-escalation begins as a mental ...
I need the last word in an argument. I physically need it. It is not a productive way to de-escalate a situation though. Not even a little. In fact, the more silent you are during an argument the better. At a certain point, the other person is just arguing with themselves. Correct ...
When a customer comes in with all guns blazing, it’s best to try and de-escalate the situation before things spiral into a full-blown scrimmage. Often, active listening can be enough to cool a customer's blood. But if things don’t calm down, you’ll need to employ the use of othe...
(or fear), and above all, don’t have anything to prove. On the contrary: if you see a person moving away or calmly trying to avoid confrontation or de-escalate a situation, it’s probably someone with serious self-defense training. Bruce Lee famously said, “The most dangerous person ...
China will not proactively escalate the trade war, and will not discriminate against US companies that invest in China due to the trade war. As the trade war is messing up the world, China is bound to be stronger. https://youtu.be/yjzsDNMEe1U China wants a deal, but won’t stand dow...
Often, proactive communication can help pave the way for a more positive and friendly resolution. Initiating a conversation with the tenant to discuss their situation and the possibility of vacating might be all it takes. Offering flexible timelines or even financial incentives, such as a relocation...
If the customer is angry or frustrated,reach out to them via a callto deescalate the situation. No one wants to be hung out to dry, so it’s important to adopt a human element while closing the feedback loop. It lets you establish trust and long-term relationships with your customers....
Words of affirmation also play a crucial role in conflict resolution. In heated moments, affirming words can serve as a powerful tool to de-escalate tension, show empathy, and rebuild bridges. Acknowledging a partner's feelings or perspectives with affirming language can pave the way for more ...
Your messages should mirror their tone (or counter it if you need to de-escalate). The most important thing is to assure customers that they are in the right hands. And that you are going to address their individual needs. Try using phrases like: I’m hearing that you are experiencing ...
As the scale and speed of interconnected risks escalate, innovative risk management strategies help FAB businesses build the resilience and agility needed to thrive. Article 10 mins Driving a Future-Proof, Skills Based Approach for the Renewable Energy Sector The renewable energy sector is undergoin...