Subtract the detractor percentage from the promoter percentage to figure out your NPS. So, if you survey 100 customers, and the result is made up of 70 promoters, 10 passives, and 20 detractors, your NPS would be 50 (70% - 20% = 50%). Calculate your business's key metrics and KPIs...
3. How to calculate NPS 4. How to interpret your NPS 5. Common mistakes to avoid when calculating your NPS 6. Send your NPS survey today false Are you looking to measure how satisfied your customers are with your product or service? If so, the Net Promoter Score might be the perfect...
AsKaitlin Milliken, HubSpot Blog's Program Manager & Content Editor, shares: "AI is a big part of my research process. Certain product descriptions are vague or don't offer enough information about what makes the software stand out. In these cases, I'll ask AI what makes a certain produc...
We show you how to quantify resume achievements in 2025 and give examples of the types of accomplishments you can highlight with hard numbers.
The HubSpot Academy has a basic walkthrough that shows you how to do a Net Promoter Score survey with HubSpot, but I’ve got a turbo-charged version for you. Using steps below you’ll be able to: Easily re-measure NPS over time. ...
HubSpot’s feedback tools make it easy to capture qualitative and quantitative feedback. Track your collected feedback on a single dashboard, accessible to the whole team. Hubspot also offers a wide range of templates to use, like Net Promoter Score (NPS), Customer Effort Score (CES) and...
If you use surveys to find out more about your customers or leads, integrations with tools like Intercom, HubSpot, or ActiveCampaign should be interesting for you. 8. Exit intent surveys Collecting feedback from visitors who are about to leave the website can be a great source of insights,...
This HubSpot Sales Activity dashboard template tracks every stage of your sales funnel and watches for leaks. Download this dashboard template to track top of funnel activity for each sales rep. Related Content: 11 Expert Tips for Driving More Sales Qualified Leads How Do You Calculate Pipeline...
The timing you choose also depends on the survey type. For example, if you are conducting anexit-intent survey, you must time it when customers are about to leave the website. Similarly, if you are conducting an NPS survey, show the popup after the customers spend X amount of time on ...
By sending out an initial NPS survey, you can determine who are your prime candidates for referring, and then reach out to them via a personalized email (or video call) and ask if they’d like to refer any of their friends to you. ...