单元名称 Unit 9 How Can I Serve You Better 课型 Reading and Writing教学目标 1. 能够正确理解与售后服务相关的词句,看懂并梳理与售后服务相关的顾客投诉信、客服回复信等内容,结合职场实际情况,对顾客诉求做出正确回应,提供恰当的售后服务。2. 能够分析梳理投诉信、客服回复信的信息要点、语言特征和语篇结构,捕捉...
Customer service training courses are an effective way to educate your reps about providing better customer service. Some customer service courses are free; they’re often offered online. Classes can cover topics like problem-solving, conflict resolution, and effective communication, and reps can learn...
Unit-9-How-Can-I-Serve-You-Better1优秀教学设计.doc,PAGE PAGE 3 教学设计 第 1 学期 序号 课时 2 班级 教师 周次 课型 Listening Speaking 日期 主任签字 课题 Unit 9 How Can I Serve You Better 学习 目标 To understand the dialogue. To get to know what good servi
Whether you're frontline, managing a team, or focusing on company-wide improvement, these customer service tips ensure you stay competitive.
Customer service representatives. Hairdressers and. Why people make small talk. To kill time. Both partners are strangers and make small talk. And a mortal friend birthday party. It has two minutes to find out as much as you can about your partner. You can ask about name is where you ...
Learn about your competitors’ products. Sometimes you’ll have a customer who’s considering their options. The more clearly you can demonstrate how your product stacks up, the better you can help them make a decision. This cements in their minds that you cared more about helping them, than...
them. Empathize with and reflect on their feelings by saying things like, “That must have upset you” or “I can see why you feel frustrated.” Repeating a customer’s issue back to them affirms you’re listening and establishes that yo...
Second, you get much better buy-in because they are part of it. They get to contribute. 3. Make sure the standards meet one of these three criteria. The standards must be measurable, tangible, or observable. For example, a standard can be that you always answer the phone by the third...
Now, you might think it’s their job to serve you. And you’re right. It is. But if you can make their job a bit easier, they’ll do it better. That starts with having the right paperwork and information ready. If you...
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