You probably know what bad customer service looks like. We’ve all been there. Maybe you’ve stood in line at a computer store to return a defective piece of equipment and the clerk asks you rudely “Well, how do you know it’s broken? Did you plug it in?” Or you’ve called your...
As any support team manager can attest to, the deleterious effects of stress and burnout have… Article 1 min read Behind the scenes: How top hospitality brands deliver 5-star guest service Discover how Zendesk can enable you to provide world-class customer service consistently, even in the mid...
While providing excellent service is essential, customer service goals help you focus on specific aspects of the customer experience that matter most to your customers. Whether it's reducing wait times, resolving issues on the first contact, or personalizing interactions, setting goals directly impacts...
How to Get Good Customer Service (I) Welcome back to theSkills 360podcast. I’m your host Tim Simmons, and today, I want to help you get good customer service. You probably know what bad customer service looks like. We’ve ...
In a nutshell, as a Customer Service Manager you must become a coach. You must train your team members to perform at the highest level possible. You must give them the tools to do so. And you must recognize and value their contributions every day. If you can do that, you will have ...
No matter how proactive you are, you’ll never be able to get in front of every customer issue. To make sure you learn about all the experiences your customers have, create an easily accessible way for them to give feedback. Whether it...
In fact, when tested, we consistently wimp out when it comes to speaking up about poor customer service. I think we need to get better at demanding good customer service and complaining when it’s not up to par. No, you don’t have to be rude, but you do need to speak up if ...
of service agents say they often lack context about customer situations. “State of Service,” Salesforce, September 2022 You can easily avoid this employee churn. Just as you solicit feedback and recommendations from your customers, send outinternal surveysto find out what employees need to be ...
When such a small part of your customer base has such an outsized impact on your business’s sales and overall success, it’s important to know how to retain and make these customers happy. That’s where exceptional customer service comes in. In this article, we’ll help you understand ...
Now you have other problems to worry about: You’re getting so many support emails, that they have started to shave off time from growing the business and making the product better. In this post, I’ll show youtricks and ways to improve customer service(without having to save time from ...