Agency power, peer satisfaction, and organizational identification among Korean government employeesWhile the effect of organizational prestige on members' organizational identification has been overestimated, the potential role of individual experience stimulating positive affect has not been well-explored...
With 20 years of experience measuring citizen satisfaction and employee engagement in the federal government, CFI Group gives your agency access to hundreds of relevant benchmarks. CITIZEN SATISFACTION CFI Group partners with the Federal Consulting Group (FCG) to provide the only certified American Cus...
In addition, theFederal Employee Viewpoint Surveytaken by the same agency in 2022 revealed that more than 62 percent of federal employees were “very satisfied” with their current work schedules, with another 26 percent reporting they were “satisfied.” A remarkable 90 percent of federal workers...
Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency...
Allowing employees to choose their rewards (figure 7) can boost engagement and satisfaction. There are as many “futures of rewards” as there are workers. For example, one employee might value a child care stipend/voucher or points to use for grocery delivery while another might prefer a reta...
Individual agency scores on the American Customer Satisfaction Index. According to the report, because Treasury includes the Internal Revenue Service, its low score is not unusual, though Republicans’ prediction that their new tax law will simplify filing has the potential to change Treasury’s scor...
Public Service Commissions around Australia all use Qualtrics gauge and improve employee satisfaction, engagement and retention. Building a more engaged public service helps build citizen trust and satisfaction. Get closer to the people you serve and deliver outstanding services and experiences with actiona...
Technology is a powerful thing, the institution of queue management software has the power to take your customer satisfaction rating through the roof. The QLESS solution takes your agency into the virtual realm, you may think that a shared calendar is enough to keep your employees in check in ...
Australia’s Department of Regional New South Wales, a government agency supporting rural communities across the state, has worked with McKinsey to build a future-ready workforce.
s most successful. as for employee development—a key motivator for the millennial generation—no state or federal agency to our knowledge publishes such statistics on its workforce. such data would include promotion rates by age, location, agency, and occupation; also helpful might be achievement...