Looking for Genesys Engage cloud or cloud private edition content? Find documentation atGenesys Engage Multicloud. All On-Premises Products System Guides / Release Notes / Other System-Level Guides Release Notes Best Practices and White Papers ...
Genesys Multicloud CX (Coming Soon)PureConnect (Coming Soon)Unanswered QuestionsGenesys Cloud CX CommunityGenesys Engage on-premises CommunityPureConnect Community Ideas Labs What are your feature requests or ideas? We'd love to hear them!Genesys Cloud CX IdeasGenesys Multicloud CX IdeasPureConnect ...
CloudAgent是一款互联网电话供应商软件,由呼叫中心和客户服务中心用来联系他们的客户。同时使用语音通话和即时聊天等直观的功能,并利用社交媒体平台与客户联系。CloudAgent作为他们的呼叫中心管理软件受到了知名公司的信任。获得更好的洞察力,减少呼叫的处理时间,以便你能立即投入行动。 VICIdial 3.5 (2790 点评) 试用服...
Information for Agents about using Agent Desktop, Workforce Management and other Genesys Engage cloud user interfaces. See alsoGet started for Agents. Administrator's Guide Information for administrators about using Platform Administration, Reporting and other Genesys Engage cloud user interfaces. See also...
Genesys Cloud CX delivers a continuous product innovation cycle every week — resulting in over 400 new features every year. A modern, cloud native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building orchestration flows; an...
Elasticsearch based secondary index for Cassandra used by Genesys UCS - GenesysPureEngagePremise/cassandra-es-index
Genesys Cloud uses this information in several ways. In the contact center, Genesys Cloud uses ANI to match a caller with their Genesys Cloud contact record and display that record to the agent who receives the customer’s call. ANI also allows Genesys Cloud to distinguish between the billing ...
“Now, with WhatsApp, clients send pictures and our advisors can quickly see the problem and show them what to do. And they can juggle inquiries in other channels — all from their Genesys Cloud application.” — Patricia Zoller, Marketing Manager, Dental Axess ...
var oMyPlugin = window._genesys.widgets.bus.registerPlugin('MyPlugin'); oMyPlugin.command('Engage.invite'); invite Opens the Engage Widget and renders the text based on the options provided. If no options are provided, the widget doesn't open. Example oMyPlugin.command('Engage.invite', {...
Genesys Softphone VDI Adapter December 19, 2024 Improvements to port binding. 9.0.103.00 Genesys Softphone September 26, 2024 This release includes resolved issues to Genesys Softphone. 9.0.102.02 Genesys Softphone VDI Adapter September 26, 2024 This release includes resolved issues to Genesys ...