The availability of the Genesys Zurich Region enables more businesses in Switzerland to benefit from cloud services to digitally transform and enhance their customer and employee experience all while meeting increasingly high requirements for compliance with local data privacy regulations. “...
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said:“Deepa joins us at a time when we are pushing forward with our focus on cloud innovation, maximizing customer value and driving business growth. Deepa is a people-centric leader with the ability to successfully grow and build high-performing teams from the ground up. We ...
Genesys Cloud/Amazon Connect • Contact center consulting and implementation: I can help you design, implement, and manage your Genesys Cloud contact center. This includes helping you choose the right features and functionality, configure the platform to meet your specific needs, and train your age...
Consultancy Servicesto help customers better understand Genesys use cases and expected business results. Managed Serviceswrap simplifying all stages of the on-prem to cloud journey: planning, designing, implementation, and ongoing management and optimisation. ...
(TDM) contact center networks with more-efficient Session Initiation Protocol (SIP)–based networks to reduce capital expenditures and operating expenses and to transform conventional brick-and-mortar call centers into virtual contact centers that incorporate remote agents and cloud-based services to ...
for Cloud Customer Experience Manager (CXM) Works as a designated, trusted advisor who establishes and maintains a solid understanding of your business goals, operations and priorities and acts as a main point of contact to drive risk mitigation and issue resolution, ...
impaired customers, but often are not prepared to answer them. As part of our Experience as a Service vision, we believe every customer’s experience must be empathetic, effective and efficient. The integration of Genesys cloud solutions and Be My Eyes is an important step into this direction....
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