Genesys Cloud WebRTC 手机直接从您的浏览器运行。 没有其他软件可供下载或安装。 您只需启用 Genesys Cloud WebRTC 手机,就可以立即使用它拨打和接听电话。 有关更多信息,请参阅设置 Genesys Cloud WebRTC 手机。 PureCloud 软件电话与 Genesys Cloud WebRTC 手机不同。 这是一款仅基于 Windows 的基于软件的手机...
Advanced features: To say that Genesys Cloud is a powerful solution would be drastic understatement. It’s one of the most advanced business communication tools on the market, loaded with every feature or capability you could imagine. It’s a unified communications tool that comes with predictive ...
Classifications contain code that enables the system to classify the call type of a normalized phone number and to specify the routing path for the particular type of call. Each site has its own set of classifications.cloud applications Cloud applications refers to the application server that ...
Accelerate your contact center’s digital transformation. The Genesys Cloud® platform offers an extensive range of digital channels, features and capabilities. Together, they empower businesses to deliver rich, connected and effortless experiences across interaction points. ...
Cloud telephony offers significant benefits over other options like a more standard VoIP system or traditional PBX systems, including cost efficiency, scalability, reliability and simplified management. It reduces capital expenditure and operational costs through pay-for-use consumption models. Cloud telephon...
如何在 Genesys Cloud 中记录呼入/呼出电话? 您可以通过启用中继上的 “录音” 设置来录制入站和出站呼叫。 有关更多信息,请参阅启用录制。 这篇文章有帮助吗?* 是 否 如果您还有疑问,可以向社区寻求帮助。
iPhone iPad Description Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually...
步驟2:設定適用於 Azure 的 Genesys Cloud 以支援使用 Microsoft Entra ID 進行佈建 在PureCloud 組織中建立已設定的 Oauth 用戶端。 使用您的 oauth 用戶端產生令牌。 如果您想要在 PureCloud 中自動布建群組成員資格,您必須在 PureCloud 中建立群組,且名稱與 Microsoft Entra ID 中的群組相同。
some features and configurations exist only because there was no other way to deliver a particular feature or function. At Genesys, we want to help you truly transform your customers’ experiences. Migrating your contact center to the cloud presents an opportunity to reimagine the journey, ...
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