Genesys is the only company in the world that is fully focused on software solutions that provide customer interaction over phone, email andthe Internet. Genesys software solutions provide interoperability between customers and required company resources, enabling organizations to respond quickly to customer...
The right cloud contact centre software designed for trust, transparency and security that makes providing a great customer experience easy, from call centre basics to the latest CX innovations. It lets you customise your call centre with apps and integrations without bothering IT. ...
The right cloud contact centre software makes providing a great customer experience easy, from call centre basics to the latest CX innovations.
Call centre software — more than just calls Build the next-generation contact centre you’ve been dreaming of. Handle more than just phone calls with automated routing, chat, voice services, email capabilities and social — all backed by cloud security. Do more than field inquiries. Start buil...
Genesys Cloud is designed to accelerate your time to market and maximise your investments in existing technologies by easily connecting your contact centre to other business-critical systems. Embed key functionality and exchange data with a rich set of open APIs, simple integration methods and an ...
With Genesys Cloud, say goodbye to silos and welcome seamless, unified and harmonious customer journeys that extend across digital channels. Real time, data-driven context Gather a real-time 360-degree view of all customer touchpoints and contextual data. Use the AI-powered insights to personalise...
See AI-powered contact centre software in action Genesys Cloud is a leading AI-Powered Experience Orchestration platform, but you don’t have to just take our word for it. See the Genesys Cloud platform in action and see how with it, you can orchestrate self- and agent-assisted omnichannel...
What integrations are useful with my contact center or call center software? The specific integrations that will be most helpful for a business will depend on the specific needs of that business. No two situations are identical, and there isn’t a one-size-fits-all answer that’s right for...
When a call centre software platform is designed to integrate with your company’s data, it seamlessly connects to the platforms where that data is recorded and stored — like a CRM system — and allows call centre agents to access relevant data to the customer interaction they’re engaged in...
What is cloud IVR? Like any other type of IVR, cloud IVR allows a customer to interact with your phone system via voice or their keypad, without a human agent’s involvement. The primary difference is that it’s hosted on the cloud, rather than on an on-premises computer system. Hosting...