With Genesys Cloud, say goodbye to silos and welcome seamless, unified and harmonious customer journeys that extend across digital channels. Real time, data-driven context Gather a real-time 360-degree view of all customer touchpoints and contextual data. Use the AI-powered insights to personalise...
开放式消息传递是一种轻量级集成,可促进与第三方系统和外部消息传递服 借助开放式消息传递,您可以利用 Genesys Cloud 的异步 ACD 功能将入站打开的消息路由到正确的队列和代理。 异步消息传递允许对话保持活动状态,以便客户可以按自己喜欢的速度继续对话 此外,您可以在 Architect 中使用入站消息流根据消息内容将入站...
By using our natively integrated Genesys Cloud Co-browse capability, agents can also gain a better understanding of customers’ needs by elevating the existing web messaging conversation to co-browse seamlessly – and still part of the original interaction. Agents will guide them through the most co...
Genesys will discontinue support for the LINE third-party messaging channel and therefore auto answer cannot be enabled for the messaging channel. However, you can continue to integrate LINE with Genesys Cloud using open messaging. For more information, see Deprecation: Native LINE third-party ...
By using our natively integrated Genesys Cloud Co-browse capability, agents can also gain a better understanding of customers’ needs by elevating the existing web messaging conversation to co-browse seamlessly – and still part of the original interaction. Agents will guide them through the most co...
In this case, ensure that your Messaging Service has Defer to sender’s webhook selected in the Integration menu, and configure your phone number as per above. Set up BYO SMS for Twilio Time to open up Genesys Cloud and visit the Admin menu. Under Integrations, locate the Bring Your Own ...
No matter where your customers’ journeys start, you’ll connect the dots with the Genesys Cloud™ platform and built-in AI. Now it’s easier than ever to keep your employees engaged and your customers happy and coming back for more. Learn more...
No matter where your customers’ journeys start, you’ll connect the dots with the Genesys Cloud™ platform and built-in AI. Now it’s easier than ever to keep your employees engaged and your customers happy and coming back for more. Learn more...
Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.Prerequisites If your administrator granted you permission, you can send an SMS ...
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