If SES detects a virus, or if the virus scan is incomplete or inconclusive, Genesys Cloud automatically disconnects the email, preventing it from being sent to a queue. Amazon SES authenticates the email and scans it for the following: The IP address of the remote host that delivered the ...
You need to trust the cloud solutions and platforms you use. That’s why we openly seek and publish information about protection and performance. Security Security is always our top priority. We ensure your data is protected at all times and we’re constantly innovating to keep it that way....
RE: page load error for Email and Message Interact ... By:Orhun Sahin, 16 hours ago Hi Genesys team, just to let you know, our client is also experiencing the same "Sorry, something went wrong" page load errors, including the view for custom interaction widget app integration within mult...
"Earlier, Genesys has already introduced the services of its cloud contact center and announced the integration and use of its solutions in.Salesforce.comThe growing interest in cloud contact centers is obvious, and very soon this trend will fully affect the Russian market. The upcoming acquisition...
Xdroid's Genesys Cloud integration allows to directly obtain the voice recordings from the contact center solution for further processing.
In Genesys Cloud, go to Admin > Message > SMS Number Inventory. Then, choose Add Numbers and Import. From the integration list select Twilio, then enter in your number type (either Local, Mobile, or Toll Free) and then type in your Twilio phone number in E.164 format. If you are imp...
No matter where your customers’ journeys start, you’ll connect the dots with the Genesys Cloud™ platform and built-in AI. Now it’s easier than ever to keep your employees engaged and your customers happy and coming back for more. Learn more...
With all the advanced features ofGenesys Cloud CXat your fingertips, you can now harness the power of cutting-edge technology and enjoy unmatched mobile flexibility and access to all your contact center features. More than just WebRTC features, it's a full-fledged portal to the powerful Genesys...
No matter where your customers’ journeys start, you’ll connect the dots with the Genesys Cloud™ platform and built-in AI. Now it’s easier than ever to keep your employees engaged and your customers happy and coming back for more. Learn more...
RE: Genesys Cloud integration with Zoho By:Rossana Mendes, 9 days ago Hello Jim, Thank you very much. Regards, --- Rossana Mendes --- Register Webhook in Genesys engage platform By:Indhupriya Deisigan, 16 days ago Hi, I would like to receive unsolicited events...