A modern, cloud native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building orchestration flows; and an event data platform for multi-stage data lifecycle management. ...
“We selected Genesys Cloud because we think it has the best combination of being feature rich and also being developer friendly. It’s got great API suites so you get the best of both worlds there.” -Richard Tucker, Head of Software Engineering, OVO Energy ...
Cloud architecture Modernise your contact centre software architecture by moving from on-premises to a cloud software solution. Put everything in one platform with one codebase. Learn more Development Build quickly and efficiently with tools designed for the modern contact centre — API-first, open...
SMS Campaigns external Gateway (SMPP or REST API) PureConnect TopicsOutbound 05 months agobyStefano Cavallari Provision Poly IP 550 and VVX 3111 PureConnect TopicsCloud Migration (NEW)Telephony 16 months agobyWojciech Dzikowski Original post by...
This section describes how to configure the Authentication token mechanism for allowing the Widget app to generate requests to the Genesys Cloud Platform API. ➢Do the following: 1.Navigate to https://apps.mypurecloud.de/directory/#/admin/integrations/oauth. ...
Please refer to the ILogger type for https://github.com/purecloudlabs/genesys-cloud-client-logger. PCM-1742 - Throws error and prevents session from starting if Streaming Client is not connected PCM-1708 –CDN now exports all SDK exports and not just the client. Must use conversationIds when...
In your Genesys Cloud console, go to Admin > Contact Center > Queues Open the settings for the queue that you wish to add your SMS capabilities to. Select the Message tab and add a new outbound SMS number. Add in your newly provisioned Twilio number and click Save. This will enable you...
import { GenesysCloudWebrtcSdk } from '../client'; import { IExtendedMediaSession, ISessionIdAndConversationId } from '../types/interfaces'; @@ -25,7 +25,7 @@ export const getOrCreateAudioMediaElement = function (className: string = GC_AUD }; export const createUniqueAudioMediaEl...
Supports a comprehensive application programming interface and software development kits (API/SDK), enabling a rich ecosystem of third- party applications. Leverages existing TDM, IP, cloud- based, and hybrid contact center infrastructure to enable seamless migration to newer solutions.PRODUCT DATASHEET...
“We selected Genesys Cloud because we think it has the best combination of being feature rich and also being developer friendly. It’s got great API suites so you get the best of both worlds there.” -Richard Tucker, Head of Software Engineering, OVO Energy ...