利用基于人员技能的智能路由来引导客户互动。 不仅定位为呼叫路由,还要确保每位客户每次都能获得正确的支持。 查看所有功能 创建联络中心,而不仅仅是电话渠道 Genesys Cloud 利用Genesys 打造数字和语音渠道之间的流畅通信。 为您的团队提供具有直观界面的一体化云联络中心解决方案。 让每一次体验都与众不同。
Genesys Cloud 诞生于公有云,是一个一体化平台,旨在支持单一平台内的多个渠道。 它由数百个微服务组成,提供快速的部署速度并通过持续、无中断的功能更新支持持续创新。 产品特性和功能 聊天 让您的人工座席成为您客户心目中的英雄。与客户实时聊天,快速解决问题-无需电话。
In the contact center, Genesys Cloud uses ANI to match a caller with their Genesys Cloud contact record and display that record to the agent who receives the customer’s call. ANI also allows Genesys Cloud to distinguish between the billing number and the telephone number of the caller. ...
Appxconnect for Genesys Cloud provides native integration between Genesys Cloud and Dynamics 365, Business users get the best of the award-winning contact center solution from Genesys, and Microsoft Dynamics 365 to fully manage customer engagement from a single interface. Appxconnect integrates Genesys ...
The Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3 subscriptions allow users to handle any voice and digital interaction with ease and solve customer problems faster. You can connect employee journeys with customer journeys to deliver exceptional experiences. Each subscription ...
The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.
以下说明仅适用于联络中心设置。 有关其他管理任务,请参阅开 始管理 Genesys Cloud。联络中心Genesys Cloud 联络中心包含协作和沟通的所有功能以及联络中心服务,用于集成多渠道路由、出站营销活动、支持语音的 IVR、录制和质量管理、报告和图形脚本。 完成协作和沟通的过程。 完成在线培训 课程Genesys Cloud 面向主管的...
The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.
ACD(自动呼叫分配)是联络中心的艺术和科学,它可以尽快将正确的呼叫拨给正确的人。 Genesys Cloud ACD 动态匹配客户互动和代理,处理互动并将其分配给相应的代理。 查看明细 外呼拨号 通过开展呼出拨号和消息传递活动,根据可编程规则联系人员列表,与潜在客户和客户联系。
Genesys Cloud CX™ Integration for Microsoft Teams Get simplified, integrated communications and easier collaboration between the Genesys Cloud CX™ contact center solution and Microsoft Teams. Make it easier for contact center agents to collaborate and communicate with subject matter experts across your...