DEPARTMENT: Front Desk 部门:前台 JOB TITLE: Guest Service Associate 职称:前台 TASK NO: 03 号码: TASK: Monitoring Room Status 工作职责:掌握房间状况 EQUIPMENT REQUIRED: Fidelio workstation 所需设备: Fidelio工作台 WHAT TO DO 工作程序 HOW TO DO 操作明细 WHY 工作目的 Block room for arrival with ...
准备 1.有预订散客入住流程图 问候客人2.没有预订散客入住流程图电脑办理入住发放钥匙 确认是否有预订 介绍酒店产品 电脑查询房态快速做一个WALKIN预订 确认付款方式 登记客人证件 引导客人上房间 更改电脑资料 先从有特殊要求到没有3.为有预订客人排房的原则先从团队到散客先从贵宾到散客先从多到少并且安排相连的...
12Front Desk Check in SOPtogivebackandsaythankyou麻烦您出示您的证件好让我们帮您做登记手续还给客人证件时请用双手并说谢谢needtodoubleconfirmwiththeguestaboutsmokingornonsmokingroomaswellasspecialrequestandinformguestwehavealreadyarrangeit一定要和客人确认是吸烟楼层或是非吸烟楼层以及客人的特殊要求并告知客人我们...
The first thing for a Guest Service Agent to do when come to work is to read carefully the Front Desk logbook for messages and take necessary actions. To indicate that you have read a message, initial under the message.记录本属于前台。作为前台员工,每天工作前的第一件事就是仔细阅读前台记录...
Successful SOP Implementation Developed comprehensive SOPs that improved front desk operation efficiency by 25% at Four Seasons Hotel. Innovative Staff Incentive Program Created an incentive program at Hyatt Regency that increased staff retention rate by 15%. Top Performer in Upselling Strategies Led the...
LOCAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RMFOGS-07-02Effective Date:Division:Front Office前厅部 前厅部Revised Date:Section:Front Desk 前台Prepared by : Approved by 批准人:_SUBJECT:主题 Guest Information Scan and Input in the PSB System宾客证件信息认知和输入_OBJECTIVE目的:All ...