Factors influencing service quality: An empirical evidence from property managers of shopping complexes in Ibadan, NigeriaShopping complexOccupiersEmpirical evidenceCustomer services qualityProperty managementPurpose The purpose of this paper is to assess the service quality (SQ) of property managers of ...
Service Quality Factors Influencing Choice of an Educational Institution: An Indonesian PerspectiveReforms in the education sector have been taking place in a number of countries since early 1970s (Ginsberg et al 1991 and Lawson 1992). The reform of the education sector in New Zealand started with...
Based on user-related data, an algorithmic news recommendation service (ANRS) predicts users’ reading preferences and selectively recommends news. Given the double-edged opinions on ANRS, identifying and managing crucial factors influencing users’ sati
Quality compared to quantity of life in laryngeal cancer: A time trade-off study The purpose of this study was to use time trade-off to assess the factors influencing patients’ decisions in advanced laryngeal cancer. Time trade-off is ... DW Hamilton,JE Bins,P Mcmeekin,... - 《Head &...
Factors Influencing Level Of Consumer Satisfaction As A Result Of Rebranding: A Case Study Of Kenya Power-Nakuru 来自 erepository.uonbi.ac.ke 喜欢 0 阅读量: 86 作者: PM Kimani 摘要: Customer satisfaction is a very important measure of companies' performance and perceived quality of service. A...
identified the role of effective communication in the service delivery system, measured the variables affecting current service delivery using the SERVQUAL instrument, and prioritized the importance of the factors influencing service delivery in this industry.A questionnaire with 25 questions was designed to...
Factors influencing the tipping propensity of restaurant customers Tipping decisions of 207 UK restaurant customers were explored using factor analysis, Chi-square and t-tests. Tipping propensities centred on service provi... EM Ineson,AJ Martin - 《Journal of Retailing & Consumer Services》 被引量...
Driven by growing customer expectations the efficiency and effectiveness of public service delivery is increasingly seen as key metrics of public sector performance. The main purpose of this study was to determine external factors influencing the delivery of quality services in public institutions. The ...
Factors influencing trust—online reviews and shopping platforms Online reviews Number of reviews, star ratings, review types, and text review length Consumers rely on the content of reviews, number of reviews, and ratings to help in making purchase decisions (Riasanow et al.2015). Previous studie...
This paper establishes the influencing factors model of express service experience,and concludes that price,safety,efficiency,communication quality,flexibility and convenience affect customer satisfaction through affecting express service quality. Price factor is negative,and other factors are positive. In addit...