They suggested it to be a more robust method for testing service quality. Both scales have been subject to criticism by researchers for their methodology but are, by far, the most popularly used scales for measuring service quality in the literature. Therefore, for the purpose of this meta-...
The results indicate that current levels of service quality are low. Tangible aspects (i.e., legroom) of the air travel experience received the lowest evaluation, while those elements related to human interaction received the highest. Significant differences were found to exist between business and...
The Determinants of Service Quality 来自 Semantic Scholar 喜欢 0 阅读量: 343 作者: Robert Johnston 摘要: Briefly describes five current debates in the service quality literature. One debate, of importance to operations academics and managers, is the identification of the determinants of service ...
This article examines the determinants of service quality and continuance intention of online services. We proposed and empirically tested a model with both service and technology characteristics as the main drivers of service quality and subsequent continuance intention of eTax, an electronic government ...
Service quality is extremely important inhehinese express industrys itffectsustomer loyaltyndatisfaction.he purposefhistudy iso investigatehe determinantshat influencehe qualityfervices providedysingobile devices (mobileervices quality) inhehinese express industry.urvey wassedoollect dataromustomers inhina....
The Determinants of Ecotourism Behavioral Intentions Experiential MarketingService QualityTourists’ Behavior IntentionsWith the recent promotion of ecotourism in Taiwan, one strategy for developing sustainable ... CH Liu,CY Hong,JF Li - 《Social Science Electronic Publishing》 被引量: 4发表: 0年 加载...
The aim of this study is to determine the role of service quality, customer satisfaction and bank image on customer loyalty and recommendation of the Islamic banks in Palestine. The confirmatory factor analysis was used to determine the different variables that were being studied in this research ...
The present study offers a systematic procedure that could form the cornerstone for providing further insights on the conceptual and empirical comprehension of customer perceived service quality and its constituents. 展开 关键词: Customer behaviour Factor analysis Service quality ...
Service quality, customer satisfaction and price are important selection criteria for the guest and key determinants of post-purchase behavior such as word-of-mouth and repurchase. Using structural equation modelling, the authors of this study investigate the drivers of service and price satisfaction, ...
The study is intended to identify customer satisfaction and retention is critical for retail banks, and investigates the major determinants of customer satisfaction and future intentions in the retail bank sector. Identifies the determinants which include service quality dimensions (e.g. getting it right...