题目 顾客满意(Customer Satisfaction) ,是指一件产品的绩效(Perceived Performance)满足( )(Expectations)的程度 答案 解析收藏 反馈 分享
This study explores the effects of expectations industry standards on customer satisfaction in student ticketing process in intercollegiate athletics. were collected from 378 students attending three NCAA Division I institutions, and an experimental design was used to determine which type of expectations ...
awhen the product does not come up with expectations,customer satisfaction will decline sharply 当产品不产生期望,用户满意将尖锐下降[translate] awhen the product does not come up to expectations,customer satisfaction will decline sharply 当产品不符合期望,用户满意将尖锐下降[translate]...
aNick Powell 正在翻译,请等待...[translate] aThe needs and expectations of him can exceed customer, the actual service quality is higher than the basic requirements of customers, the actual service quality is higher than the average level in the service industry. So that customer satisfaction 需要...
Customer satisfaction and customer behavior: The differential role of brand and category expectations Previous research has suggested that consumers use multiple strands to evaluate their satisfaction with a product and to establish postpurchase behavioral ... GDW Stewart - 《Marketing Letters》 被引量:...
Recent research on citizen satisfaction with government services has examined the expectancy-disconfirmation model (EDM), a model suggesting that satisfaction judgments are formed through a cognitive process relating prior expectations to perceived performance and the confirmation or disconfirmation of expectatio...
It’s important to know where you stand in the Expectation Game. Most of the time, customers will let you know how you’re doing by giving you feedback. To garner feedback, a simple four question survey will do. It should be asked once the customer service “ticket” has closed: ...
Customer satisfaction "refers to a product by a person's perceived effect compared with his expectations, after the formation of the feeling of pleasure or disappointment state." When the effect of actual consumption of goods to meet consumer expectations, it led to a satisfactory, otherwise, it...
The disconfirmation of expectations model continues to be the dominant model in the study of customer satisfaction notwithstanding its serious conceptual flaws and its weak empirical support. Competing models reveal the two roles that expectations actually play: as a major determinant of the perception ...
Using data from a New York City citizen survey, this study finds that citizen expectations, and especially the disconfirmation of expectations--factors that previously have not been considered in empirical studies of the determinants of citizen satisfaction--play a fundamental role in the formation of...