When more granular survey responses are needed, a 7-point or even 9-point Likert scale question can be used. Just remember that the more multiple choice options available, the greater the likelihood of potential confusion and survey abandonment. On a 9-point scale, you also have to wonder wh...
Student participants would receive the appropriate Likert scale with 10-20 Likert items to rate on the 5-point spectrum of strongly agree to strongly disagree. Likert questions refer to how much the respondent agrees or disagrees with the provided statements. The following statements could be on ...
However, many believe a 4-point or 5-point Likert scale is easier for respondents to fill out because it takes less time and effort to complete. One other variation to note on Likert scale questions is that they can be bipolar or unipolar. It’s somewhat of a semantic difference in ...
Here are a few 5-point scale examplesthat you may commonly encounter in online surveys: While 5-point Likert scale surveys are the most common, they’re not the only type. It’s also fairly common for companies to use 3-point or 7-point Likert scales. Here’s an example of a 3-poin...
They can use a question such as the Even Likert Scale or Odd Likert Scale to evaluate the degree of agreement. 5 Point Likert Scale Customer Experience: It is important to collect information about customer experience. It is important for organizations to gather real-time details about product...
of points in the scale. That is, the Likert scale can be four-point, five-point, six-point, and so on. The even-numbered scale usually forces a respondent to choose while the odd-numbered scale provides an option for indecision or neutrality. Below are the two Likert scales, the four-...
By crafting questions that suit each purpose, researchers can gain insightful, actionable data on attitudes, behaviors, and priorities, guiding better decision-making and improved experiences. Characteristics of Likert Scale The Likert Scale came into existence in 1932 in the form of the 5-point sca...
You could label 1 as “I don’t like it” and 5 as “I love it,” and respondents select their feelings from the scale. Here are some examples of common use cases for Likert scale questions. Free Customer Service Metrics Calculator Calculate your business's key metrics ...
0-3-Point scale 5-Point scale 10-Point scale These rating scales are typically used for employee performance reviews, but they’re also effective for skills assessment. Regardless of the system you choose, you’ll need to assign a description to each score and vice versa. For instance, you...
Pros of 7 Point Likert Scale: Most accurate of all Likert Scales Easier to use Offer true evaluation of the customer’s opinion Cons of 5 Point Likert Scale: The responses may experience bias Examples of 7 point Likert Scale: –For Agreement ...