In retail stores, restaurants, hotels and banks around the world, Glory’s solutions enable customer choice, automate routine processes and release staff time to focus on delivering the best experience to customers. After all, it’s the experience you
Create a Service Mindset Within Your Supply Chain to Enhance the Customer ExperienceBeth Coppinger
The foundation of proactive customer service is assembling the right customer support team. It’s necessary to train your team in tools and techniques of proactive service, as it has a direct impact on customer satisfaction. But training is just one part of the equation. What about efficiency a...
Our goal is to improve the customer experience and support the organization and event workers in the best possible way by enabling real-time situational awareness. Delivered through our long-term partners, Nokia and Digita, the private wireless solution enabled a first-class service expe...
Enhancing the customer experience begins with a unified view of your customers. Integrating data across various touchpoints provides a comprehensive 360° perspective that allows you to better understand your customers’ needs and preferences. This approach enables personalized service and actionable insights...
Visibility into the customer journey across different communication channels. Opportunities to leverage integrated AI for multi-channel support. Ability to apply logic from a single pane of glass and create a unified service experience. “We are excited about the integrated capabilities that Webex Contac...
The service allows retailers to: Improve customer experience: Transform the in-store experience with wayfinding or indoor navigation, personalized offers, endless aisles, click and collect, in-store returns, smart dressing rooms, immersive content delivery, scan-as-you-go, and customer journey map. ...
“A scented space is inviting, as it attracts customers and encourages them to ; it evokes pleasurable memories, reduces stress, and can create positive associations with an event or experience.” Clearly, the research shows that engaging the five senses is an effective way to create positive cu...
Dahua Technology, a world-leading video-centric AIoT solution and service provider, is introducing the “5E” initiative to enhance customer experience by elevating efficiency and embracing innovation. With a focus on user-centered design, the initiative aims to provide customers with efficient ...
Experience drives engagement Brands come to life when they engage users and serve them relevant content before they know they need it. Infogain helps you discover what users need, create strategies and designs to deliver it, then build and optimize the experiences they crave. Learn about the idea...