In retail stores, restaurants, hotels and banks around the world, Glory’s solutions enable customer choice, automate routine processes and release staff time to focus on delivering the best experience to customers. After all, it’s the experience you
Create a Service Mindset Within Your Supply Chain to Enhance the Customer ExperienceBeth Coppinger
The foundation of proactive customer service is assembling the right customer support team. It’s necessary to train your team in tools and techniques of proactive service, as it has a direct impact on customer satisfaction. But training is just one part of the equation. What about efficiency a...
Enhancing the customer experience begins with a unified view of your customers. Integrating data across various touchpoints provides a comprehensive 360° perspective that allows you to better understand your customers’ needs and preferences. This approach enables personalized service and actionable insights...
Build a better customer experience Our Mystery Shopper tool will allow you to regularly assess the quality of your customer experience to identify areas for improvement Improve training and service standards Our On-the-Job Training App will help ensure that employee skills training happens and gets ...
Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX), is debuting Talkdesk AI Agents for Retail, providing agentic AI capabilities that bring autonomous, intelligent automation to retail customer service operations....
The service allows retailers to: Improve customer experience: Transform the in-store experience with wayfinding or indoor navigation, personalized offers, endless aisles, click and collect, in-store returns, smart dressing rooms, immersive content delivery, scan-as-you-go, and customer journey map. ...
Dahua Technology, a world-leading video-centric AIoT solution and service provider, is introducing the “5E” initiative to enhance customer experience by elevating efficiency and embracing innovation. With a focus on user-centered design, the initiative aims to provide customers with efficient ...
Experience drives engagement Brands come to life when they engage users and serve them relevant content before they know they need it. Infogain helps you discover what users need, create strategies and designs to deliver it, then build and optimize the experiences they crave. Learn about the idea...
logistics, and transport services. To enable connected commerce, banks, fintechs, and neobanks are offering digital wallets “as-a-service” to embed financial services into super apps. This allows the apps to enhance the experience for users while increasing stickiness through providing convenience...