eNPS stands for ‘Employee Net Promoter Score’, a score calculated by asking one primary question which centres on an employee’s likelihood to recommend either the company’s products and services or the company itself as a great place to work. An open text field also then allows the employ...
Exploring the benchmarks in your industry is a good starting point when analyzing your score, as well as researching companies that are known for having a great eNPS score. Hubspot, at one point, reported an eNPS score of +91! Hubspot continually raises the bar for employee experience – ...
Get a quick explanation of Employee Net Promoter Score, including a method for calculating, and industry benchmarks. See KPI example
The importance of eNPS is its ability to boost employee retention by highlighting areas for improvement. This contributes to customer happiness, which in turn leads to increased customer retention and sales Employee Net Promoter Score, What Is It? Employee Net Promoter Score is one way of measuring...
You calculate employee net promoter scores by deducting % of detractors from your % of promoters. You ignore those who score 7-8, otherwise known as your ‘passives’. This 11-point scale aligns to the classic customer NPS, and also offers more variance by looking at: Promoters: Your most...
Employee engagement benchmarksoffer critical context into the data you’ve gathered. While a score may seem low in absolute terms, comparing it to the benchmark score for your industry may reveal that it’s actually standard. In this way, benchmarks allow you to take a step back and evalu...
Establishing Employee Net Promoter Score (eNPS) is straightforward - simply include the following question in an employee survey: "How likely are you to recommend (your company name) as a place to work?" and apply the eNPS calculation to the survey data set. Beyond a simple score, Satrix...
By Industry Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help. ...
What is Employee Net Promoter Score (eNPS)? eNPS, orEmployee Net Promoter Score, measures employee advocacy for their workplace. As a derivative of the widely-used NPS, it gauges willingness to recommend the company to peers. Developed in the ’90s, NPS focuses on one pivotal question: ‘Wo...
Financial services:A good score for the financial services industry range between 20 to 35, with 40 above being exceptional Manufacturing:A score between 20 and 30 is considered good for the manufacturing industry, with scores above 40 considered excellent. ...