Knowing your Core Web Vitals score can help you measure the ecommerce customer experience. It alerts you to slow-loading pages and more. Learn more about these metrics in ourCore Web Vitals guide. Strategies for Improving the Customer Experience A better customer experience can help attract more ...
Ecommerce customer experience (CX) is the sum of every digital interaction a shopper has with your brand, from discovering your products to completing checkout and beyond. It’s about creating an enjoyable, frictionless experience for anyone who visits your store and engages with your brand. In ...
Important metrics to lean on when reviewing your ecommerce customer experience strategy include: Customer satisfaction score (CSAT): The percentage of customers who are satisfied with your product or brand experience. If you have 1,000 customer reviews and 860 of them are positive, for example, ...
Learn ways to create a truly great ecommerce customer experience for users who land on your website.
Conversion metrics. Now that you’re lucky enough to have a visitor to your store, how can you measure your performance in converting them from a store visitor to a paying customer, adding products to their shopping cart and checking out? These metrics should help you do just that: Shoppin...
Use these strategies to create a better ecommerce customer experience and stand out from the competition.
Tracking the right ecommerce metrics and KPIs over time enables you to glean insights that can help guide business decisions, improve revenue, increase customer loyalty and drive growth.But before we get to insights and innovation, let’s make sure we’ve covered the basics of ecommerce. Fully...
Pages per session is the average number of pages a potential customer views during a visit to your website. Website metrics like pages per session help you assess engagement and get more insight into the shopping experience. The more pages a visitor browses, the higher their engagement tends ...
If you’re still on the fence and need more guidance, give us a shout! Looking for someone to help turn your metrics into money? Get in touch with usPrevPreviousThings to Consider When Building an Ecommerce Website NextEcommerce Customer Experience: What You Should Know and WhyNext Face...
KPIs present clear, uncolored data, giving you a sober, unbiased look into your customer interactions. Without these metrics, trying to figure out what's working and what's not becomes a guessing game. How much do you really know about your customer experience? While everything might seem ...