We measured the gap between expected or perception on the five dimensions of service quality -i.e-tangibles, reliability, responsiveness, assurance and empathy with customer satisfaction (testing SERVQUAL model) in nine Government Hospitals in Sabah, Malaysia. The assessment was carried out on ...
将机械上去除胶粘剂所有踪影。[translate] athe two latent dimensions of satisfaction for customer i from territory office k: 二个潜在维度满意为顾客i从疆土办公室k :[translate]
Dimensions of the satisfaction 翻译结果4复制译文编辑译文朗读译文返回顶部 Satisfied with the size 翻译结果5复制译文编辑译文朗读译文返回顶部 Satisfaction size 相关内容 a優美なバラ色の雲 正在翻译,请等待...[translate] aAddress: Shenzhen, China 地址: 深圳,中国[translate] ...
The purpose of this study is to examine the level of customer satisfaction on service quality in the perception of retail banking customers in Oman. The service quality of the banks is assessed under five dimensions with 25 different attributes. The primary data were collected through a structured...
The Impact of Service Quality Dimensions Towards Customers' Satisfaction in Tuition Centers 来自 library.oum.edu.my 喜欢 0 阅读量: 18 作者: Lim , Seng Poh 摘要: Quality and customer satisfaction are important agenda for company survival and these two elements are receiving worldwide attention. ...
customer satisfactionimportance and performance measuresRomanian banking sectorprincipal component regressionThe purpose of this study is twofold: 1. examine the relationship betweenservice quality dimensions and customer satisfaction with bank territorialunits; 2. establish which quality measure method out of ...
(2002). The linkages of online banking service quality dimensions to customer satisfaction. Paper presented at the Proceedings of 33rd Annual National Meeting of Decision Sciences.Minjoon J., Shaohan C., DaeSoo K. (2002). The Linkage of Online Banking Service Quality Dimensions to Customer ...
There is much empirical evidence showing that the satisfaction of complainants with a company's response has enormous impact on the customers' future behaviour. Therefore, it becomes necessary to fully understand the construct of complaint satisfaction. Moreover, recent research provides deep insights in...
In addition, work-based characteristics including computer-facilitated and supervisory control associated with the role of the customer service representative (CSR) are shown to be direct antecedents of satisfaction. Another element of control, that of targets, emerged as a distinct factor, contributing...
Factors influencing customer loyalty in the intermittent service industry are customer satisfaction, service quality, and customer perceived value (CPV), in descending order of significance. These factors vary in their function mechanisms and effects on different dimensions of customer loyalty. 展开 关键...