UNIVERSITY OF PHOENIXSunder, Vellore Krishna, (2009), Determinants of customer satisfaction in perceived outsourced help-desk services in the personal computing industry, A Dissertation presented in partial fulfillment of the requirements for the degree Doctor of Business Administration University of Phoenix...
The evidence of service, which includes people, process and the physical evidence, plays a critical role in a customer's dis/satisfaction. The influence of these elements cannot be observed separately; it must be observed in their interaction during the delivery of service and their strongest ...
(2007). "Determinants of customer satisfaction in a multi-channel B2B environment". Total Quality Management & Business Excellence, Vol.18, No.8, pp.915-925.Madaleno, R., Wilson, H., and Palmer, R. (2007), "Determinants of Customer Satisfaction in a Multi-Channel B2B Environment", Total...
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CONSUMER satisfactionPoints out that customer satisfaction and retention are critical for retail banks, and investigates the major determinants of customer satisfaction and future intentions in the retail bank sector. Identifies the determinants which include service quality dimensions (e.g. getting it ...
Most determinants of customer satisfaction also showed a consensus over luxury versus budget hotels, except for factors referring to lobby and sound insulation. As per its findings, the article concludes by presenting theoretical and managerial implications. 展开 关键词: online hotel reviews customer ...
摘要: The purpose of this study is to find out those determinants and factors which can affect and have an impact on the satisfaction level of customers in the teleco关键词: Customer Satisfaction Cellular Industry Determinants of customer satisfaction Telecom industry ...
The determination and ordering of the influencers of customer satisfaction are of paramount interest in various service industries. The theory of logistic regression may be exploited to relate customer satisfaction usually measured in an ordinal scale with possible covariates, measured in metrical, ...
Habit was identified as a significant factor influencing continuance intentions, and customer satisfaction continued to have a significant impact on intentions for continued use. However, these two studies did not consider the factor of the Covid-19 pandemic. Putri, Gunawan, and Wibawa [16] also ...
This research empirically examines for the first time the determinants of customer satisfaction or dissatisfaction (CS/D) in the context of business professional services. The simultaneous effect of key CS/D constructs (expectations, performance, and disconfirmation) and several variables-fairness (equity...