The eCommerce sector has seen unprecedented growth in the last couple of years, driven by rapid technology adoption, increasing use of smartphones and rising Internet penetration, leading to a growing customer base. This coupled with the availability of diverse products, seamless and rapid delivery ...
Or, as a service agent, suddenly having the superpower to know when a customer is likely to churn — and what you can do to prevent it. These are real-world applications of today’s customer service analytics & incident management. Every day, customers keep in touch to your contact centre...
In contrast, cloud data and analytics offers more value and capabilities through new services, simplicity and agility to handle data modernization. It can also serve demand for new types of analytics, such as streaming analytics, specialized data stores and more self-service-friendly tools to suppor...
At Dataliction, we offer a wide range of data analytics services designed to help your business thrive in today's data-driven world. From predictive analytics and machine learning to customer segmentation and marketing optimization, we've got you covered
How Data Analytics Empowers Employees When a customer reaches out to a brand on any channel, a customer experience platform routes the request to an automated system, a self-service bot or a live agent. However, what’s missing is the ability to empower agents, or the system, with the fu...
We apply the latest analytics techniques and tools to help you generate insights that yield better, faster decisions.From connected customer and data driven supply chain to enhanced go-to-market strategies and improved employee engagement, our AI, Insights, and Solutions team can help you reinvent ...
Elevate customer experience Anticipate your customers' needs, deliver relevant services and products to their satisfaction, and build a lifelong relationship based on facts learned from your data. What are the business benefits of advanced data and analytics to your organization? How to implement machin...
Know how Sensors Data provides professional service to the customer. Our service process includes data analytics consulting, technology support etc., Sensors Data customer success team, data analytics team and technical support team will provide full lif
Jiang, Y., Cai, H. (2021). Big Data Based Analysis of the China’s Customer Service Industry in 2019. In: Atiquzzaman, M., Yen, N., Xu, Z. (eds) Big Data Analytics for Cyber-Physical System in Smart City. BDCPS 2020. Advances in Intelligent Systems and Computing, vol 1303. Spr...
With a massive amount of data flowing in from various sources such as the social media, day to day transactional data and customer feedback platforms, businesses can now analyze the data to understand their customer better and adapt quickly to their changing demands. Thus data analytics companies...