Great CRM tool and customer support Brevo is a great CRM tool that I use regularly in my company. I can't stress enough how good their customer support is too, the ticketing system works great. Date of experience: 16 December 2024 UsefulShare SM Sam M. US•6 reviews 13 Dec 2024 ...
I have messaged someone via their ticketing service and have waited almost a week for a response from them also. Absolutely terrible priorities. Still to this day the item I bought is still showing as in stock so I don't understand what the issue here is. Date of experience: February 24...
Terms like "help desk software," "ticketing system," and "service desk software," are also commonly used to refer to tools in the customer service software category. However, "help desk" more often refers to tools that help teams supportexternalcustomers, while "service desk" generally refers ...
Pros:HappyFox is a help desk ticketing solution that also has features to support task management and asset management. Apart from that extra functionality, HappyFox doesn’t overwhelm you with too many features — it offers the essentials for managing requests and setting up a self-service knowled...
I have honestly never received better support from any company ever. The response time to my emails was almost immediate, even at 10pm at night! The support was helpful and thorough. Thanks so much. Could you please run some workshops with other ticketing companies on how to do things right...
The ticketing process was easy, and the WhatsApp support team quickly handled a minor issue.we had a great time. Date of experience: 20 November 2024 UsefulShare VB Victoria Brooks 4 reviews GB 13 Oct 2024 Verified Responsive and helpful The customer support team is known for being very ...
Most businesses use a ticketing system to track complaints centrally. You can watch this short video to learn how to create and use a ticketing system for your customer support team.Customer complaints can take many forms. They could arise due to delayed support, impolite employees, faulty ...
Delve into the inner workings of a CX management platform and uncover essential tips for selecting the perfect system for your business.
While it’s good that customers are interacting with your company and you have an accessible ticketing system, getting too many requests can indicate an issue.Keeping tabs on this operational metric can flag this issue before it becomes a real problem. ...
See moreSee all 275 reviewsCompany details Active Trustpilot subscription Travel Agency Flights Search Site Hotel Train Ticket Agency Information provided by various external sources Ctrip is a leading provider of travel services including accommodation reservation, transportation ticketing, packaged tours and...