Customer Quote "Unmeasurable! the time saved processing quotes through the ticket system has been huge! no lost opportunities in managing quote inquires through Helpdesk Pilot. Love the product and support!" - Dwayne Sanders,Edmac Compressor Parts ...
Automated ticket prioritization and assignment based on identified ecommerce-specific customer intents. Sentiment and ticket theme analysis for advanced reporting. Gorgias charges based on ticket volume, making it a cost-effective solution for teams with a stable and low ticket volume. Pricing:Free tr...
Web based help desk software Helpdesk Pilot allows you to manage yoursupport servicesmore efficiently, treating each and every incoming request as a unique, traceable ticket. Collate support requests sent in via email, through the web or over the phone into a feature rich help desk solution ...
Centralized customer support software for e-commerce - Track sales leads, gather feedback and offer amazing customer support with HappyFox Help desk
You can also set SLAs for the collected tickets, monitor overdue alerts, create child tickets, andgather feedback to trackyour support channel’s performance. Choose for:Streamlining ticket management, improving agent efficiency Suitable for:Small to large businesses ...
Neat interface as every ticket is properly organized automatically. Cons: When creating workflows, it has limited triggers and actions. Reporting capabilities are basic. 15. Hiver Hiver is a Gmail-based customer service management software that is perfect for lean customer service teams that do not...
Improve customer support with reporting and analytics Improve customer experience, simplify troubleshooting, and meet business needs by analyzing reports on agent performance, customer satisfaction, SLA fulfillment, and ticket inflow. Explore Help Desk Reporting ...
Gorgias' pricing is based on ticket volume rather than user count. The base plan starts at $10 per month for 10 support tickets, but that plan doesn't include any automation features. For automation, you'll need to be on the $40 per month plan, which gets you nine traditional responses...
Ticketing & Messagingreporting With Ticketing & Messaging reporting, you can easily check the status of all tickets generated from your ticketing & messaging channels and review your agent’s and team’s performances. Keep tabs on ticket volume, resolution history, service level agreement breaches, ...
The All-Inclusive package does seem to give you everything you could possibly want in a customer service software. You’ll have all the features of Ticket+Chat, plus unlimited call center support, video call, and call routing and transfers. Essentially, any call feature missing from the lowe...