Annually, the Cushing team strives to improve the customer experience and recognize top employees. Join us for Customer Service Week!
Quality Customer Service! I was having loads of trouble trying to figure why the theme I ordered wasn't working on my website, so I reached out for a refund but then one of your reps gave me hope that it could be made right with an easy fix.He was able to assess the problem and...
Felix:Hey, my name is Felix. I’m the host of Shopify Masters. Each week, we learn the keys to success from eCommerce experts and entrepreneurs like you. In this episode, you’ll learn how to provide customer service that will wow your customers, how to handle an angry customer, and ...
Opening hours of your customer service department.By including this, they know that if they email in the middle of the night or on a weekend, that it might take several hours (or even days), until their email is seen by someone. Average response times. Informing your customers of when th...
In preparation for their upcoming conference in Austin, Texas, Customer Contact Week (CCW) has published an excellent article, "Customer Empathy: Your Secret Weapon for World-Class Customer Service." It's definitely worth checking out. [...] See More Brand Promise Failures - What Were They ...
Q: Does iTunes offer 24 hour customer service? A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday. Q: How long will I wait on hold? A:The average hold time is 38 minutes. The longest hold times ...
The theme of a given session is derived using ML models. Before being sent to the analytics dashboard, themes are processed to remove any personal data or sensitive information, such as phone numbers. Additionally, if themes contain profane or harmful language, these themes are masked....
As it turned out, recently: They have outstanding customer service. I reached out to them with a conflict and received crystal clear instructions on how to resolve it. It is so nice to still have a human being respond and clearly answer. It is so rare these days, and TranslatePress ...
Absolute worst customer service ever. I called customer service to find out why my package had not shipped after a week in their warehouse. The lady I spoke with blatantly lied and said it had shipped. I had just gotten off the phone with Fed-Ex who told me that they have not been gi...
It’s no secret that customer service is a big part of a successful business. Treating customers without care is going to reflect the same kind of energy. The customers will not care and leave your business to go elsewhere, and this has always been the case whether we are talking about ...