Annually, the Cushing team strives to improve the customer experience and recognize top employees. Join us for Customer Service Week!
Every Year for the first full week in October, we here at OWC celebrate customer service. That isn’t to say we don’t take customer service seriously every day, but this week we will take some extra time for food, fun and recognition! For this year’s theme, we are encouraging all ...
The theme of this year’s National Customer Service Week is “ignite a CX celebration.” This theme highlights the fact that 2020 has been a year of massive disruption, where customer experience – particularly digital customer experiences – matter more than ever before. As the world moves even...
Customer Empathy: Your Secret Weapon for World-Class Service Posted on August 27, 2018 by Dennis Snow In preparation for their upcoming conference in Austin, Texas, Customer Contact Week (CCW) has published an excellent article, "Customer Empathy: Your Secret Weapon for World-Class Customer Servic...
15 customer service training activities for your team to try Once you have the outline of your customer service training, you’ll want to plan certain activities to support each module. Here are some customer support training ideas, broken up by theme, that will boost quality customer service ...
Improve theme and plugin performance with a trained team resolving issues quickly. Learn more aboutWordPress theme support and WordPress plugin support Technical support Deliver consistently high-quality technical support, 24/7. Learn more abouttechnical supportas a service. ...
a2. We this week meeting theme is the training of rebajas colleagues knowledge, from the most basic rebajas often use some knowledge of the start training, we explain, but also give to some practical operation and colleagues some discussion, this meeting will let way every one can remember wha...
“In the beginning, it was IaaS (Infrastructure as a Service). We quickly realized that microservices are where we need to be in terms of products.” After defining their goal, Sapiens set a plan to infuse AI into their workflows. Log Analytics in Azure Monitor enabled them to assess the...
Each week, we learn the keys to success from eCommerce experts and entrepreneurs like you. In this episode, you’ll learn how to provide customer service that will wow your customers, how to handle an angry customer, and how to explain your pricing to customers, especially if it’s a ...
In their famed customer service book Raving Fans, Ken Blanchard and Sheldon Bowles emphasize the importance of consistency in customer service. If you surprise and delight customers one week but then ignore their complaints or feedback the next week, you can't build trust. Without trust, your ...