7 excellent in-house customer service training ideas No one is going to tell you what you should include in customer service training. Every company faces different challenges. There are, however, some good customer training games and exercises. You can try out the ones you like and adjust the...
and speed of your support, but delivering quality training is no simple task. This article covers customer service training, from identifying your needs to picking the format and setting goals. You’ll also find plenty of links to useful tools and resources. ...
Customer service training for employees is worth every penny. The success story of all businesses is woven around excellent customer service to a great extent. And for customer service teams to excel at what they do, they need professional customer service training programs. If, however, finding ...
We'll also give you 15 effective training activities to try. {{lead-magnet-1}} What is customer service training? Customer service training is everything you, as a customer support leader, do to help customer service team members be as effective as possible. This includes onboarding agents,...
Customer Service Training GamesPeggy CarlawVasudha Kathleen Deming
Improvisation is a go-to in acting classes and other communication-based training scenarios because it encourages participants to come up with creative solutions on-the-fly. Incorporating improv into customer service training games teaches service agents to respond, “Yes, and...” to any n...
Customer Service Training Activities: 12 Top Games and Exercises to Build Stellar Support Teams Posted: January 3, 2025 Last Update: January 9, 2025 Photo Attribution: Yellow_man/Shutterstock.com Great customer service isn't just about resolving issues — it's also walking alongside customers in ...
13. Host product knowledge games Customer service training games are a fun and lighthearted way to motivate employees and boost engagement. Consider hosting a quiz show to test your team’sproduct knowledge. Design “Jeopardy!” or other trivia-based questions, then divide employees into teams and...
This guide is jam-packed with everything you need to take customer service training for employees to the next level. Get expert insights, customer service tips, and steps for customer service growth.Summary Customer service matters more than ever. With a rapidly changing industry and ever-...
In this post, we’ll cover the top six customer service training tools that will help you turn new hires and even seasoned pros intoproduct knowledgeand communication experts. Let’s dive right in. 1. iSpring Suite: An All-in-One eLearning Development Solution ...