Course Outline The Package – Get Customer Focused, Be Amazing, and Create an Amazing Customer Service Experience Take both The Customer Focus™ and Amaze Every Customer Every Time to receive a 50% discount on the second training; plus we’ll give you 5 Ways to Create an Amazing Customer ...
In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential...
Get a step-by-step guide on how to plan out, create, and distribute your customer service skills training online.
Its customer service training course is geared towards beginners in the field, so it's a perfect place to start. This course will give your employees an understanding of essential customer service factors and help them understand how to deliver a customer-friendly approach that's best for your ...
15 customer service training activities for your team to try Once you have the outline of your customer service training, you’ll want to plan certain activities to support each module. Here are some customer support training ideas, broken up by theme, that will boost quality customer service ...
Customer service training is a one-time or short-lived baseline upskilling for team members. It’s designed to help support agents learn what customer service entails. However, coaching focuses on enhancing existing knowledge and skills. Customer service coaching relies on one-to-one communication, ...
Help Desk Customer Service Training Workshop ONSITE COURSE Let’s Start a Conversation Next S.O.S. Help for the Help Desk Course Highlights This customer service course for help desk and IT support professionals will: Provide a process for identifying service targets. Outline best practices for...
Good interpersonal and customer service skills are sought-after in today's technology-driven world. This Customer Service Skills for Techies course has been specially designed for technical or IT professionals in customer-facing roles. It is a comprehensive course that focuses on teaching the essential...
Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.
Learn more aboutcustom training Course Outline What is Customer Service? This session will define customer service and introduce the six elements of customer service which will form the basis of this workshop. Participants will also learn about the first element: a customer service focus. ...