Businesses lose approximately$41 billiona year due to poor customer service.It proves that businesses can’t afford the cost of bad customer service, irrespective of its size or nature. To ensure that customers retain with your business, it is imperative to introduce customer service training tips...
Start off by answering the question: “What specific skills or knowledge should your customer service agents have after completing the training?” After your general goal is clear, it’s time to divide your goal into separate learning objectives. This will make creating your course outline much ...
Once you have the outline of your customer service training, you’ll want to plan certain activities to support each module. Here are some customer support training ideas, broken up by theme, that will boost quality customer service and serve as team building. 🔗 Jump to a section: Boost ...
“Training is the cornerstone of every customer service program. I look at the quality of the trainer, the presentation, and the content. If the content isn’t good I expect feedback from the training team.” — Thomas Siebert, Consulting Director, TBS Inc. Consulting ...
Offering a variety of affordable, fun, and engaging customer service training classes to meet your organization
Training In order to achieve the customer-centered vision of your customer service plan, your staff must be properly trained to do so. As mentioned earlier, some of this training can be incorporated into existing meetings. It’s important that you do include some training in your regular meetin...
Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.
Who offers customer service training for help-desk professionals? Where can I find a half-day interactive workshop to improve my help-desk team’s soft skills? My help-desk team’s technical skills are great, but some need help with the words they use with our customers. Where can I find...
A by-product of this customer service training program is that it helps build employee loyalty and a better working environment. Watch This Message From ShepSample Outline of TCF Customer Service Training Workshop NOTE: The Customer Focus™ training is as important and applicable to internal ...
Customer service training is a one-time or short-lived baseline upskilling for team members. It’s designed to help support agents learn what customer service entails. However, coaching focuses on enhancing existing knowledge and skills. Customer service coaching relies on one-to-one communication, ...