Customer service software is essential when customer retention is key. Compare the features of the best customer service software.
Zendesk Widely used software with powerful ticketing system and omnichannel support. Ticketing, Omnichannel support, AI and automation, Reporting, Self-service Highly customizable, Scalable, Strong analytics and reporting Complex to set up, Higher cost for advanced features $19 per agent per month Fre...
HubSpot Service Hub is a powerful customer service software that integrates seamlessly with HubSpot's broader suite of marketing, sales, and CRM tools. Designed to enhance customer satisfaction and streamline support operations, Service Hub offers a range of features including ticketing, live chat, c...
PhaseWare self service portal Customer support management software is available as a standalone trouble ticketing system, as part of a broader customer relationship management (CRM) suite such as Salesforce.com or Microsoft Dynamics CRM, or as part of an enterprise suite from vendors like Oracle ...
Best Customer Self-Service Software Depending on your organization, you’ll need specific self-service software, solutions, feature sets, etc. We’ve compiled a list of the best customer self-service software vendors and researched why each solution can help provide self-help support to your ...
Ticketing system Focuses solely on organizing and managing customer support tickets, often integrated with other customer service software. Omnichannel survey tools Allows you to collect customer feedback and conduct surveys to measure satisfaction levels and gather insights for improvement. Chatbot ...
“Zendesk is still growing and we felt like we could grow with it, that there is always going to be something better coming along or some improvement,” Kimball said. “As we become more diverse and more global, we’re going to need that same response from our partners and vendors.”...
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tic...
With ServiceNow CSM, businesses gain access to a unified platform that streamlines customer support operations, enhances agent productivity, and improves customer satisfaction. Its advanced ticketing system efficiently manages customer inquiries and support issues, while automation capabilities enable streamlined...
Comm100’s government customer service & helpdesk software is the solution to accessible and efficient communication – powered by flexible integrations, intelligent chat routing, and detailed reporting. Live Chat Chatbots & Automation Ticketing & Messaging ...