Take advantage of our work from home customer service programs! Get out of the rat race and make money from home with the Arise® Platform.
Home-based customer service jobs are among the oldest and most reputable remote job opportunities available. If you're seeking the freedom and flexibility that comes with remote work, yet still prefer the structure and security of a traditional job, home-based customer service positions are an exc...
A reduction in AHT (average handle time), increasing capacity by 9%, training time to proficiency reduced by 50% and reduced navigation screens for CSRs (customer service reps) by 70% — for a top US provider of self-funded health and insurance plans, we helped them move away from legacy...
If you’re currently forwarding all emails to your own inbox, it’s time to stop. You’ll want to set up a dedicated support email and think about implementing a help desk. A help desk is a software tool for customer service reps to organize, track, and respond to customer inquiries ac...
The driver and customer service reps are rude and don't realize you're paying their salary by using their service. I am moving on to another company there are so many others available fortunately. Date of experience: September 25, 2024 UsefulShare Scott Birmingham 1 review US Aug 13, ...
Ask customer service reps about the questions they receive most frequently. Consider UX journey mapping for each buyer persona. Review and update each journey map after every major product release. Make the customer journey map accessible to cross-functional teams. 1. Set a goal for the journey ...
They have various customer service reps via e-mail and some on the phone (outsourced to another country). Although, nice enough, customer service is useless and take their time in responding to you. Avoid this company as there are other ones out there with good quality service. Oh, they ...
Within seconds of seeing the tweet, JetBlue sprang to action and the airport customer service reps delivered a Starbucks venti mocha to his seat on the plane. Brown was elated and raved about JetBlue on Twitter. Good customer service takeaway: This is definitely one of those great customer ...
Ultimately, the difference between good and excellent isn’t just how quickly you answer a phone call or how many times the words “please” and “thank you” come out of a service reps mouth. Customer service situations that define “excellent” come down to not only how deeply the company...
It’s not only about your marketing tone of voice or product design. The way your customer service team greets the customers or solves their problems needs to be consistent with what type of people the customers are, not the type of people customer service reps are. ...