Take advantage of our work from home customer service programs! Get out of the rat race and make money from home with the Arise® Platform.
Home-based customer service jobs are among the oldest and most reputable remote job opportunities available. If you're seeking the freedom and flexibility that comes with remote work, yet still prefer the structure and security of a traditional job, home-based customer service positions are an exc...
“Good customer service is a whole customer experience, where interactions are easy and convenient, and service reps are friendly and knowledgeable. That’s why customers are happy and come back.” At LiveChat, our commitment to creating conversations that anticipate needs and build lasting trust s...
Customers never like being put on hold by an agent. The more you make them wait for an answer, the more they might feel frustrated. You should always try to keep the wait time as low as possible. You can also take help from customer service call script examples to understand how others...
help desk. A help desk is a software tool for customer service reps to organize, track, and respond to customer inquiries across a variety of channels (email, social, and SMS). It keeps all communication in one place and helps teams work together by assigning conversations to the right ...
Using these skills in customer support helps us provide better service to the customer and to the company. Customer support also provides a lot of room for growth. Sandeep Kaur, a customer advocate at Kayako, shares how her skill-set has expanded through her work in customer support. She’s...
Consistency is an important factor in building strong customer relationships and building brand reputation. All too often we encounter customer service reps who are inconsistent throughout the phone conversation. This inconsistency results in the customer having a sense of being thrown around from call ...
Want to boost your customer service and improve your contact center operations? Check out the latest news, tips and advice from experts in the field.
Within seconds of seeing the tweet, JetBlue sprang to action and the airport customer service reps delivered a Starbucks venti mocha to his seat on the plane. Brown was elated and raved about JetBlue on Twitter. Good customer service takeaway: This is definitely one of those great customer ...
team may only consist of a few people. However, as you grow yourcustomer base, technology solutions can supplement your small team and customer service needs. I like this solution because the right technology can empower your team with the support they need to be the best service reps ...