The last thing employers want is to hire a customer service rep who doesn’t like their job. Hiring managers often ask customer service interview questions that evaluate candidate’s passion for the job and reasons for applying. Ask yourself the following questions when creating your answer: Do ...
A good customer service interview question helps you determine if a candidate has drive, coachability, positivity, empathy, and shares your company values. These traits and characteristics are most important when it comes to hiring a new customer service rep because you can teach team members speci...
This is a pretty simple question to answer. You’ll want to indicate what attracts you to the customer service profession and tie it back to the organization you’re applying to.For example, many people apply to customer service roles because they like people and feel comfortable interacting wi...
For more customer service interview questions, designed for the team leader role specifically, read our article:Top 10 Customer Service Team Leader Interview Questions Give an Example/Role Play Interview Questions At some point in your interview, you will have to answer a question that prods you ...
The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. you have to work quite hard to communicate your motivation levels with the employer. It is because the mo
2. What does good customer service mean to you? What They Want to Know:Interviewers are eager to know what you consider to be quality customer service and how you would provide it to customers. Another variation of this question is, "What is good customer service?" In your answer, be pr...
Job Interview Question and Answer: How Would You Describe Customer Service? Why Do Interviewers Ask This Question? Hiring managers ask, “How do you define customer service?” to learn how you will interact with their patrons if you get the job. They want to make sure that you can maintain...
How to answer “What does customer service mean to you?” better than 9 out of 10 other candidates. Tips, strategies, and techniques on how to approach a question like that in the future. Examples of how not to answer “What does customer service mean to you?” to avoid scaring hiring...
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Behavioral Interview Question:“Describe a time when your care and concern for a customer was clearly manifested in the way you delivered your product/service.” Evaluating the candidate’s answer: Did the candidate attend closely to the customer’s needs, perhaps showing high attention to detail ...